Social Customer Care Support-internship

• Chiasso, Switzerland


• Intern

Company Description

lm group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, and we operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.

Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services

Job Description

lm group is looking for a Social Customer Care Support for its Customer department based in Chiasso.

Main responsibilities will be:

• Daily monitoring of comments received online and take action


• Tracking and reporting on customer service performance levels across Social Media


• Support and develop projects to improve the Customer Experience and Reputation


• Analyse and report on KPIs

Qualifications

Essential

• Strong attention to detail and analytical skills


• Ability to work across multiple departments


• Fluent in both English and Italian (knowledge of a third language such as French or German is useful)


• Good knowledge of Excel (pivot, vlookups, ifs functions, etc.

Desirable

• Experience in customer-facing environment


• Passion for Customer Experience and Online Reputation