Job Detail

Position description

Our Account Management Switzerland unit bears commercial responsibility for the revenues from our corporate customers, business agents and distribution partners in our Swiss home market. In this capacity we work to cultivate our business with large and medium-sized local corporate clients, business travel agency chains and individual business travel agencies.

Through contractual agreements, strategic further development, winning new clients and (not least) direct customer contacts we ensure that sustainable revenues are generated and that full advantage is taken of all available potential for the Lufthansa Group and our joint-venture airline partners.

As the “Customer Face” of the Lufthansa Group in the Swiss market, we safeguard the Group’s business interests and implement its overall sales and distribution strategy by conducting a partnerly, fair and open dialogue with our clients. We further formulate the market’s and our clients’ wishes and requirements of the Lufthansa Group, to channel these into its distribution strategy and distribution programme design.

Your Duties

As our Sales Executive Corporates – Western Switzerland, you will be entrusted with analytical, conceptual and specific key account management tasks that are designed to optimize our revenues. Your duties here will extend over various areas of our distribution, with a particular emphasis on key account management for local corporate clients. The prime focus of your work will be on managing, operationally steering and strategically developing the corporate client portfolio you are assigned, by:

• assisting local corporate clients with particularly complex contractual structures


• negotiating, concluding and further developing contractual models that are specifically tailored to the client’s travel programmes and portfolio


• coordinating and negotiating contractual components with the local distribution officers, Account Management and (possibly) Legal Affairs, Business Identification and alliance partners


• analyzing distribution data


• negotiating and concluding annual contractual agreements and monitoring these throughout the year


• conducting information and feedback discussions with the client


• defining and initiating actions to manage performance and enhance client loyalty


• devising business and action plans with cooperation partners


• conducting sales activities with cooperation and alliance partners

Requirements

• a university-or university of applied science level degree in business administration or several years of professional experience with appropriate further education (federal diploma as a key account manager, sales coordinator or sales manager)


• at least two years of professional experience in distribution, sales and/or key account management, preferably at an airline or a travel management company (TMC)


• an analytical and conceptual thinking approach


• cost/benefit awareness


• persuasiveness and negotiating skills


• strong presentational and communications skills


• a professional manner and appearance


• an excellent spoken and written command of French and English

Type of contract:



CLA




Employment level:

80 - 100%




Department:

Account ManagementSwitzerland




Work place:



Geneva




Starting date:



1 December 2018 or upon agreement




Application deadline:

23 September 2018

About us

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

Contact & Application

Account Management Switzerland



Mr. Gregor Koncilja



Human Resources



Ms. Barbara Coray



Recruiting Support



Tel +41 44 564 44 22