Help Us to Shape the Banking of TomorrowThe Avaloq group is an internationally leading fintech company. With its core and digital banking software and its international network of Business Process Outsourcing (BPO)
centres, Avaloq brings trustworthy and efficient banking to the world, delivered through great user experience. Headquartered in Switzerland, Avaloq has branches in the most demanding financial centres worldwide and serves 158 banks and wealth managers and the 270 Swiss cooperative banks. Avaloq’s growing ecosystem comprises among others over 2’000 employees from 66 nationalities and more than 500 third-party developers that co-innovate with Avaloq.
The PositionTo expand the Global IT Service Desk team in Zurich, we are looking for a committed and skilled Service Desk Agent. Due to our internationalization strategy, the Service Desk team must cover all locations globally. Therefore, we are looking for a competent, responsible and independent person who helps us make this expansion a success. This requires close cooperation with all IT team members and users worldwide.
As an IT Service Desk Agent, you take over demanding duties in all domain areas from incident analysis to resolution.Your Responsabilities
1st and 2nd level Service Desk Support
Support internal users via tickets, phone, and on-site assistance.
Carrying out progressive incident analysis and ticket dispatching.
Document systems, procedures, and processes
Handle IT service requests and manage request fulfillment process
Education
Successfully completed IT education or comparable qualification
Professional Requirements
Experience in 1st and 2nd level support
Experience with various Microsoft Windows client and server operating systems
Working experience in a global context is a plus
Office 365 experience is a plus
Understanding of ITIL Incident Management best practices
Personal Requirements
Excellent command of spoken and written English
Service oriented mentality
High sense of initiative
Passion to learn
Structured and goal-oriented working method
Distinctive organizational skills and process-oriented thinking
Main Place of WorkZurichContactAlina Tauscher
+41(0)58 316 25 60
Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.Additional information on Avaloq and on our other vacancies can be found onwww.avaloq.com/for-job-seekers
