Job Detail

For SHQ and SSO sites, install new IT equipment and resolve client technical IT related issues to provide the customer with appropriate Medtronic defined productivity tools as quickly as possible. Adhere to signed service level agreements with Business Units.

• Resolve customer Technical issues:

- Isolate and determine root cause of technical problem based on client input and remote management technology

- Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation

- Determine business impact of problem based on Business Unit criteria

- Provide local and remote technical support for hardware (printers, desktop, laptop, drivers, monitors and MHD’s) and software (internally developed applications, productivity tools (Microsoft), Computer Operating Systems (Windows), internet applications, and various drivers).

- Interact with internal and/or external escalation resources to resolve complex technical issues.

• Maintain a troubleshooting tracking log ensuring timely resolution of problems.


• Recommend current supported software applications and hardware appropriate to best meet customer requirements.


• Create and update knowledge base to improve service to customers including: develop written procedures, tips, reports, and supported related material.


• Contribute to the completion of organizational projects and goals.


• Represent IT Infrastructure and Software on specific project discussions.


• Provide 1st level of support for infrastructure related issues.


• Assist with testing of new or upgraded PC software and hardware releases as requested.


• Maintains inventory of IT equipment under the team responsibility.


• Follows applicable Medtronic policies and procedures related to Regulatory Affairs & Quality Assurance.


• Act according to the Medtronic Code of Conduct and the Business Conduct Standards.

• Mother tongue French with fluency in English or vice-versa


• CFC, Technician ET or Junior ETSin Computer or equivalent experience.


• Skilled in personal computer hardware and software in a business environment


• Experience with Windows 7 OS, Outlook, remote management tools, remote dial in, active directory administration, Office productivity tools (Windows),TCP/IP.


• Excellent knowledge of PC hardware environments as well as Infrastructure (network) technologies.


• Experience in business office areas.


• High attention to detail and accuracy.


• Good commercial and organization skills.


• Good communication skills within the different levels of the organization (matrix) and customers.


• Stress resistant and able to prioritize.


• Problem solving attitude.


• Team player.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.