Service Delivery Manager (gn)

Location : Name Linked SoftwareONE, Home Office, SwitzerlandPosted Date 5 months ago(4/7/2021 9:41 AM)

ID

2021-9482

Job Function

Cloud & Software Services

Why SoftwareONE?

Are you looking for real responsibility in your role and are motivated to drive your tasks and our business forward? Are you looking for a great team and an environment that really lives its values? Then you have come to the right place! Become part of our team as

 

Service Delivery Manager (gn)

Full-time, permanent, Location: At one of our locations in Switzerland or in home office

 

SoftwareONE is a leading global platform, solutions and services company, providing innovative solutions to help organizations budget and optimize their global IT costs from on-premises to cloud environments. We have extensive expertise in advising customers on an optimal cloud strategy and in permanently increasing business success through a cloud infrastructure.

The role

• As a Service Delivery Manager (gn), you will be the dedicated technical contact for one or more customers in the area of multi-vendor premium support.


• Your area of responsibility includes the holistic management of the support contracts of our customers.


• You support the customers in your area of responsibility, initiate regular service meetings and be the contact person for the ticket handling process.


• You optimize services with a view to our customers' processes and identify cross- and upselling potential.


• You are responsible for quality assurance, escalation management and the provision of technical resources in your projects.


• Through close cooperation with the central contact person (Customer Support Manager) of our customers, you ensure that support meets individual requirements.


• You are welcome to do on-call service outside of normal working hours. But this is not a compulsion