Job Detail

• Functional area:Marketing


• Countries:United States (Pennsylvania, Oregon, Oklahoma, Ohio, North Dakota, North Carolina, New York, New Mexico, New Jersey, New Hampshire, Nevada, Nebraska, Montana, Missouri, Mississippi, Minnesota, Michigan, Massachusetts, Maryland, Maine, Louisiana, Kentucky, Kansas, Iowa, Indiana, Illinois, Idaho, Hawaii, Georgia, Florida, District of Columbia, Delaware, Connecticut, Colorado, California, Arkansas, Arizona, Alaska, Wyoming, Wisconsin, West Virginia, Washington, Virginia, Vermont, Utah, Texas, Tennessee, South Dakota, South Carolina, Rhode Island, Alabama), Thailand, Tanzania, United Republic of, Tajikistan, Taiwan, Syrian Arab Republic, Switzerland, Sweden, Suriname, Sudan, Sri Lanka, Spain, South Africa, Somalia, Slovenia, Slovakia, Singapore, Sierra Leone, Seychelles, Serbia, Senegal, Saudi Arabia, Sao Tome and Principe, San Marino, Samoa, Saint Martin (French part), Saint Kitts and Nevis, Saint Pierre and Miquelon, Saint Lucia, Saint Vincent and the Grenadines, Saint Helena, Ascension and Tristan da Cunha, Saint Barthélemy, Rwanda, Russian Federation, Réunion, Romania, Qatar, Puerto Rico, Portugal, Poland, Philippines, Peru, Paraguay, Papua New Guinea, Panama, Palestine, State of, Palau, Pakistan, Oman, Norway, Niger, Nigeria, Nicaragua, New Zealand, New Caledonia, Netherlands, Netherlands Antilles, Nepal, Namibia, Myanmar, Mozambique, Morocco, Montserrat, Montenegro, Mongolia, Monaco, Moldova, Republic of, Micronesia, Federated States of, Mexico, Mauritius, Mauritania, Marshall Islands, Malta, Mali, Malaysia, Malawi, Madagascar, Macedonia, the former Yugoslav Republic of, Luxembourg, Lithuania, Liechtenstein, Libyan Arab Jamahiriya, Liberia, Lesotho, Lebanon, Latvia, Lao People's Democratic Republic, Kyrgyzstan, Kuwait, Korea, Republic of, Korea, Democratic People's Republic of, Kenya, Kazakhstan, Jordan, Jersey, Japan, Jamaica, Italy, Israel, Isle of Man, Ireland, Iraq, Iran, Islamic Republic of, Indonesia, India, Iceland, Hungary, Hong Kong, Honduras, Holy See (Vatican City State), Haiti, Guyana, Guinea, Guinea-Bissau, Guernsey, Guatemala, Guam, Greenland, Greece, Gibraltar, Ghana, Germany, Georgia, Gambia, Gabon, French Southern Territories, French Polynesia, French Guiana, France, Finland, Faroe Islands, Ethiopia, Estonia, Eritrea, Equatorial Guinea, El Salvador, Egypt, Ecuador, Dominica, Dominican Republic, Djibouti, Denmark, Czech Republic, Cyprus, Cuba, Côte d'Ivoire, Croatia, Costa Rica, Congo, the Democratic Republic of the, Congo, Comoros, Colombia, China, Chile, Chad, Central African Republic, Cayman Islands, Canada (Yukon, Saskatchewan, Quebec, Prince Edward Island, Ontario, Nova Scotia, Northwest Territories, New Brunswick, Newfoundland, Manitoba, British Columbia, Alberta), Cameroon, Cambodia, Burundi, Burkina Faso, Bulgaria, Brunei Darussalam, Brazil, Botswana, Bosnia and Herzegovina, Bolivia, Plurinational State of, Bhutan, Bermuda, Benin, Belize, Belgium, Belarus, Barbados, Bangladesh, Bahrain, Bahamas, Azerbaijan, Austria, Australia, Aruba, Armenia, Argentina, Antigua and Barbuda, Antarctica, Anguilla, Angola, Andorra, American Samoa, Algeria, Albania, Afghanistan, Zimbabwe, Zambia, Yemen, Wallis and Futuna, Virgin Islands, U.S., Virgin Islands, British, Viet Nam, Venezuela, Bolivarian Republic of, Uzbekistan, Uruguay, United Kingdom, United States Minor Outlying Islands, United Arab Emirates, Ukraine, Uganda, Turkmenistan, Turkey, Tunisia, Trinidad and Tobago, Togo


• City:Shanghai/Tianjin (China)


• Brand:Atlas Copco


• Company name:Edwards Technologies Trading (Shanghai) CompanyLtd


• Date of Posting:July 31, 2021


• Last date to apply:August 20, 2021

Mission

Your mission is to support the General Vacuum Customer Centers globally in their process efficiency and sales excellence activities and development. This combines the successful utilization of the C4C and digital marketing tools across the entire customer journey, establishing consistent, value added sales processes for KPI management, on all lead and customer engagements. This position will help to transition the customer care and sales organizations into the digital age while optimizing the process of acquiring new customers, managing leads and opportunities and processing orders. Documenting and defining best practices across 20+ customer centers globally.

This is a senior global role with direct reporting line to the VP Customer Experience with clear aim to enable top line growth, creation of a differentiated customer journey and process efficiency at the customer center level.  As part of a growing team with a focus on creating opportunities for customer experience excellenced this role whill help to lay a foundation for the future and Customer Led Growth. You will work closely with our Marketing Data Analyst, Digital Marketing Manager and Customer Center teams to deliver on your objectives.

Empower the CC to fully exploit the capabilities of CRM and other sales and marketing technology – advocating for the CC needs upwards.  Helping us to migrate from a systems drive to customer driven organization.

Main Responsibilities

• Engage with all GV Customer Centers and support them reviewing their local customer care processes, sales focus, and system use


• Define clear process blueprints and best practice standards on customer care and sales excellence


• Review local sales activities and define action plan with local management teams – including but not limited to: Marketing Automation, Lead Generation, Opportunity and Pipeline management, Order Conversions, Order Management, Customer Commitment Management


• Consult local Customer Centers upon sales strategies and sales organization structure for the future


• Support local Customer Centers with relevant customer feedback channels and action oriented findings


• Help the local sales organization in the development of relevant sales competencies for hunting and growing new opportunities


• Leveraging benefits from sharing best practices and networks


• Improve relevance and utilization of C4C dashboards for GV CCs


• Implement best practices for cross selling and upselling

Skills, Knowledge, Experience

• Minimum of 10 years experience in the field of business development, sales operations, marketing etc., with direct sales experience


• A collaborative challenger who can hold equal balance between the Customer Center and Business Areas / Division Leadership


• Knowledge Areas:
  
  
  
  • Deep understanding about customer centric applications – CRM, ERP, marketing tools
  
  
  • KPI and Results oriented – with a human centered approach
  
  
  • Understanding of sales channels and sales management
  
  
  • Strong leadership skills, also leading global projects with multiple functions involved
  
  
  • Deep function expertise of CRMs
  
  
  • Understanding customer experience best practice management
  
  
  • Project and Process Management
  
  


• Critical Skills (Talent Framework specification)
  
  
  
  • Support to create a customer focused environment and drive sense of urgency
  
  
  • Uses broad knowledge and insights of the industry and global economic drivers to support the creation of a vision and establishment of local business strategies.
  
  
  • Drives and supports the use of the latest technologies with the potential to improve results. Challenges the organization to exceed goals. Models the can-do attitude and creates an organization that pushes forward in difficult circumstances.
  
  
  • Leveraging collaboration and sharing of best practices when it comes to sales excellence amongst Customer Center and nurture a culture of constant trial and improvement
  
  
  • Creates a culture that nurtures and rewards creativity and innovation.
  
  


• Other requirements:
  
  
  
  • Location: tbd can be done remotely with regular travel
  
  
  • Excellent verbal and written English and Chinese required
  
  
  • Confident in interaction with end customers
  
  
  • Moderate other travel anticipated – to global Customer Centers and Service Centers, as well as to end-customers
  
  

What we offer

• Independent and broad range of tasks and responsibilities within the Scientific Vacuum Division 


• Professional and personal development opportunities


• Attractive remuneration package


• Flexible working time models


• State-of the art Learning Management system with free access to global courses


• International career opportunities within the Atlas Copco Group, a Swedish multinational industrial player

Where will your passion take you?
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and close customer collaboration enable us to innovate for a sustainable future. We believe that passionate people make it happen. With us, you have the authority to act and many opportunities to create lasting results.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.