Job Detail

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Act as the main point of contact for employees who are experiencing computer issues


• Provide remote IT support for end users, troubleshooting hardware, software and network problems


• Perform a full range of complex, technical operations and assignments within the helpdesk environment


• Ensure operations are in accordance with the established procedures and practices.


• Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system


• Remote access solution (VPN) implementation and support


• Escalate service issues when required


• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages


• Advise and train staff on computer operations and software applications

• At least 2 years Service Desk/Helpdesk/Technical Support experience


• Bachelor’s degree or equivalent work experience in Help Desk, Service Desk, or Technical Support environments


• Demonstrated understanding of information technology, preferably with ITIL certification


• Proficiency in use of PC and related software (spreadsheet, database, etc.) applications


• Solid problem solving and analytical skills


• Customer focused with a passion and drive for customer satisfaction and delivering business values


• Great communication and interpersonal skills


• Good team player with planning and organizing skills


• Fluency in English and German languages


• Successful candidates have to declare Criminal record extract not older than 3 months

• Broad range of activities, tasks, and projects


• Flexible working conditions


• Paid sick days


• Meal vouchers


• Vouchers (B-day voucher, wedding, and new born surprise)


• Contributions to wellness programs (multisport card)


• Fishing for Friends program – our referral program


• Refreshments in the D-ploy office


• Further development and professional advancement


• Friendly and international working environment


• Company-sponsored events


• Competitive salary and various benefits