Job Detail

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Fisher Clinical Services GmbH is part of Thermo Fisher Scientific Corporation, a world-class company serving the scientific community and healthcare industry. We are leaders in providing clinical supply chain management services and clinical supplies distributed to patients worldwide. For more information about our site in Allschwil please visit: www.fisherclinicalservices.com

IT Support Analyst

IT Analyst is responsible for all daily operational support for the desktop/LAN infrastructure in the Labelling Department. The candidate must possess strong problem-solving skills and attention to detail a long with prior experience in end-user support operations, preferably in a global organization. We are looking for individuals who have a desire to interact with end-users or clients on the phone or in-person in a courteous, professional manner. Experience working with Adobe products as well as Nitro PDF would be helpful.

Your responsibilities:

• Maintain end-user support (2nd / 3rd Level) and system availability within predefined time frames.


• Protect data, system security, and data privacy


• Resolve and escalate issues according to service level agreements.


• Setup, configure and modify PCs and peripherals' configuration (i.e., add cards, remove cards, update software) at any given location at our site.


• Monitor and track work orders (tickets) to meet SLAs (due dates) and other priorities to meet customer needs.


• Complete special projects or tasks as may be assigned by management.


• Participate in quality solution and improvement processes to resolve common user requests and issues.


• Apply Good Manufacturing Principles (GMP) in all responsibility areas and helps create technical documentation and manuals following Good Documentation Practices (GDP).


• Responsible for the deployment and tracking of all desktop, laptop, and hardware, including peripherals using asset management software.

• Good communication skills – written and verbal (English and German language required)


• Associate degree from an accredited technical school or college with PC hardware/software support as a major or equivalent


• Strong Experience with the Microsoft Windows 10 and Office 365 Suite.


• Working Knowledge of Networking Protocols and Active Directory.


• Strong experience configuring and troubleshooting profiles, file and folder permissions and network connectivity, Password resets, setting up new user accounts, and creating Security Groups using AD.


• Ability to work independently and/or in a team to manage day-to-day operation tasks assigned and effectively communicate with business users and team members globally.


• Ability to prioritize work/service desk tickets based on business impact and criticality and respond quickly.


• Good time management skill, ability to manage multiple simultaneous tasks

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.