Job Detail

Company Description

#ChangeMakers
Ready to make an impact?

We develop, manufacture and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it. 

Job Description

The Global UC & Contact Center Engineer is part of a team of engineers responsible for administrating, expanding and improving the Cisco voice and Genesys contact center environment for world-wide offices of the Straumann Group. Operational as well as project-related tasks are both part of the role. 

• Administration of several Cisco CUCM/Call Manager and Cisco Unity clusters


• Implement and maintain voice gateways to providers (CUBE)


• Maintain Genesys contact center environment (user administration, patching, configure widgets, media routing, genesys mobile services, etc.)


• Conduct contact center related requirement workshops with business departments and translate into feasible contact center interaction routing designs


• participate in IT projects or support major changes for solutions that interface with Genesys contact center solution (i.e. CRM, Ticketing System)


• Roll-out VoIP and CTI/contact center solutions to new offices world-wide


• Train end-users and supervisors on VoIP and Contact Center solutions during on-site or remote roll-out activities


• International travel is required (10-20%)

Qualifications

• Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience


• Strong background in the areas of IT network, VoIP/UC, and contact center solutions


• Experience in working with Genesys 


• Cisco CCNA or CCNP Collaboration certificate is a plus


• Genesys certification is a plus


• Experience in IT requirements engineering and IT project management


• Energetic, straightforward and performance-driven professional with entrepreneurial spirit and strong execution abilities


• Analytical skills


• Good communicator


• business fluent English, any additional language is an advantage 

Additional Information

This position reports to the Team Manager Voice and Contact Center Solutions and is based at the Corporate Headquarters in Basel, Switzerland. 

What can you expect from us?

• An agile and ambitious environment: We are #ChangeMakers.


• Open, friendly colleagues who collaborate and support each other: We are #Players+Learners.


• The freedom to create and engage in an environment with the opportunity to develop yourself as a person and in your career.


• To work for the No. 1 in Dentistry and one of the leading MedTech companies.


• And many other things!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

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