Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

 

Then look no further and joinour Partnering Business team at Männedorf, Zürich as

Head Strategic Account Management 80-100%

What you will do

In this challenging and important role you are responsible to manage customer experience by overseeing and tracking all interactions with our strategic accounts during the relationship. This involves building great customer experiences by setting the strategy, integration of technology, orchestrating business models, brand management and C-level commitment.

 

Responsibilities will include

• Definition, implementation, execution and maintenance of holistic Tecan strategic account management concept to provide all Tecan services to the most relevant clients in the industry


• Build long-term relationships with strategic accounts based on trust for sustainable and profitable growth considering Tecan’s midterm plan (MTP)


• Ensure customer retention and widen customer base


• Develop a prioritized business plan, processes and KPIs including a market map, territorial and individual priorities and ensure regular review of those activities.


• Build strong internal relationships with Partnering Business teams (Global Sales teams, Customer Solutions Development, Product Management, Portfolio Management and Marketing) and with the relevant Tecan leaders in Life Sciences Business, R&D, Operations and Corporate Development


• Being engaged in the negotiation of cross-project prices, terms of sales or other contractual guidelines and being involved in executing agreements


• Lead and take ownership of all escalated topics/complaints related to supply, service and Quality Assurance & Regulatory Affairs (QARA) in order to manage customer experience


• Engage and closely align with regional key account sales reps (Global Sales) in activities in the regions

 

What you bring along

• University degree in Chemistry, Biology, Medicine or Engineering in combination with a MBA or equivalent


• Experience in B2B environment of minimum 5 years


• Extensive experience in strategic/key account management (diagnostics, life sciences or similar) including the successful development of global markets and expansion of new business


• Minimum of 5 years’ experience in leadership in an international environment


• Excellent English skills is a must, German or any other language would be beneficial


• Globally and multi-culturally experienced with high customer and partner orientation with excellent negotiation and relationship skills

 

What you will get

• Comprehensive Compensation and Benefits package


• Progressive employment conditions


• Exciting career opportunities


• Wide range of training courses


• International and diverse environment (30+ different nationalities)


• Strong company culture with rich history


• Global mindset with “Swissness” at heart


• Extremely attractive location overlooking the lake of Zurich

 

Look no further and apply now!

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

 

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

 

We will only consider applications that fully meet our requirements.

 

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Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Trading AG City:  Männedorf Country:  CH