Title:  Solutions Engineer (m/f)

Lausanne 30, CH, 1000

Job Summary

As a Solutions Engineer in NetApp's Sales function, you are responsible for providing pre-sales support for selling NetApp's Products and Professional Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.

In this position your overall focus areas will be in supporting and developing processes and systems for quick and thorough responses to customer RFP's, provide systems configuration recommendations, and apply your background and experience to deliver solutions to technical problems. 

Essential Functions

The essential responsibilities of the Systems Engineers are to work directly with customers in pre-sales and post sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Development areas.

Specific responsibilities include:

• Identify customer needs and requirements.


• Define all of the elements of a customer's technical computing environment.


• Answer customer questions.


• Provide technical support to current customer and 'try-and-buy' test projects.


• Define customer acceptance criteria for 'try-and-buy' evaluation projects.


• Pick up and deliver NetApp evaluation test system to customer site.


• Work with Sales to respond to RFP's.


• Attend customer calls with the Sales Representative.


• Provide technical consultation and disseminate product information to the sales team.

Job Requirements

• Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.


• Account management and project management experience.


• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. 


• Ability to follow standard engineering principles and practices.


• Creative approach to problem solving.


• Travel to the prospective customer's sites as necessary

Education & Experience

• Successfully completed apprenticeship as an IT specialist for system integration or comparable technical studies with corresponding professional experience; 5 to 8 years of experience is preferred. 


• IT knowledge, including enterprise/cloud computing, virtualization, storage, backup or high availability solutions.


• Knowledge of LAN, SAN (FCP, iSCSI), NAS, object storage.


• Understanding of current trends in IT and the technologies used here (e.g. public clouds, hybrid clouds, Kubernetes, DevOps concepts).


• Familiar with the trend towards digitalization and the associated solution approaches as well as interest in the topic of artificial intelligence.


• You have analytical thinking skills, are creative, team-oriented and can present well, work independently and goal-oriented.


• Excellent written and verbal communication skills in French and English. German language skills are a plus.

Job Segment: Engineer, Cloud, Systems Engineer, Virtualization, Sales Support, Engineering, Technology, Sales