Postuler »Code de référence:  37981

Customer Service Commercial Assistant Supplies

Le Sentier, VD, CH

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Depuis sa création, Jaeger-LeCoultre a fait de la précision un art à part entière, en trouvant le parfait équilibre entre savoir-faire pointu et sens artistique, sophistication et finesse esthétique. Fidèle à l'esprit d'invention initié en 1833 par son fondateur Antoine LeCoultre, les artisans de la Manufacture créent des collections à la pointe de la Haute Horlogerie: Reverso, Master, Jaeger-LeCoultre Polaris, RendezVous et Atmos - ce riche héritage construit par la Grande Maison au fil des siècles est une source d'inspiration constante qui ne cesse de repousser les limites à travers des garde-temps sans précédent.

As a member of our Customer Service department, you will be actively involved in improving customer satisfaction by providing in a team a qualitative and swift treatment of supply requests from our service platforms around the world.

 

RESPONSIBILITIES

 

• Handle information requests from International platforms (availability, identification, lead time, claims)


• Order creation and follow-up in SAP


• Process invoicing and deliveries


• Ensure consistency of orders between the different systems (AS400 & SAP)


• Monitor the customer portfolio and organize returns, credit notes and claims


• Management of small project to improve client satisfaction

 

 

PROFILE

 

You have a commercial background or other equivalent qualification and a strong sense of initiative.

Your strong customer orientation, your sense of communication and your excellent interpersonal skills enable you to respond effectively to customer requests.

You like to work in a team, and you have a strong interest in finding solutions.

You are rigorous and organized.

You have previous experience in project management.

 

You are familiar with Microsoft tools and have a good knowledge of SAP.

Your excellent oral and written English and French skills will complete your profile. Any other language is a strong asset for the position.

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