Apply now »Reference Code:  37981

Customer Service Commercial Assistant Supplies

Le Sentier, VD, CH

Permanent      

Jaeger-LeCoultre since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the artisans of the Manufacture create collections which have been at the forefront of fine watchmaking: Reverso, Master, Jaeger-LeCoultre Polaris, Rendez-Vous and Atmos – this rich legacy built by the Grande Maison over centuries serves as a constant source of inspiration in ever so pushing the boundaries through unprecedented timepieces.

As a member of our Customer Service department, you will be actively involved in improving customer satisfaction by providing in a team a qualitative and swift treatment of supply requests from our service platforms around the world.

 

RESPONSIBILITIES

 

• Handle information requests from International platforms (availability, identification, lead time, claims)


• Order creation and follow-up in SAP


• Process invoicing and deliveries


• Ensure consistency of orders between the different systems (AS400 & SAP)


• Monitor the customer portfolio and organize returns, credit notes and claims


• Management of small project to improve client satisfaction

 

 

PROFILE

 

You have a commercial background or other equivalent qualification and a strong sense of initiative.

Your strong customer orientation, your sense of communication and your excellent interpersonal skills enable you to respond effectively to customer requests.

You like to work in a team, and you have a strong interest in finding solutions.

You are rigorous and organized.

You have previous experience in project management.

 

You are familiar with Microsoft tools and have a good knowledge of SAP.

Your excellent oral and written English and French skills will complete your profile. Any other language is a strong asset for the position.

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