Job Detail

Description

Would you like to be part of a dynamic and exciting Services Team delivering a high level of support that has a direct impact on the lives of cancer and rare disease patients worldwide? Join our growing team and use your exceptional technical and organizational skills to help us deliver on our mission of democratizing Data-Driven Medicine. Our products are used by over a thousand healthcare institutions globally and provide world-leading capabilities for the analysis of genomic, clinical, and imaging data.

We are looking for an experienced Technical Specialist with excellent technical administration knowledge of Atlassian Apps (Jira Service Desk & Confluence), Dynamics365, Salesforce, Microsoft cloud solutions technologies (e.g., Office 365, Azure AD, Exchange, Power Automate, etc.) and Cisco Meraki MDM.

The Support Specialist – Senior 2nd/3rd level IT Support is part of the Internal IT Support Services Operations team in Lausanne, VD, Switzerland.

Responsibilities

• Support users remotely or on-site; provide efficient and comprehensive solutions to internal users’ technical issues.


• Provide technical support to end users.


• Respond promptly and courteously to support requests.


• Prioritize requests according to criticality.


• Identify timely and accurate solutions to technical issues.


• Document all support activities in the ticket tracking database.


• Take ownership of user problems and be pro-active when dealing with user issues.