PURPOSE OF POSITION
Viking Cruises is one of the world’s leading cruise line company that manages a fleet of 80 river ships and 7 ocean ships (and growing) with offices across the globe. We have our Marketing and Sales headquarters based in Los Angeles, USA, and the Operational Head Quarters based out of Basel, Switzerland.
The IT onboard operations team manages the entire IT Infrastructure including but not limited to VSAT, Network and WiFi Infrastructure, iTV System, Server and Clients of various flavors. The team works closely together with external technology resources including app developers, strategic advisors and managed service partners to ensure that IT is providing systems and support that align with and drive the onboard operations strategy. As a Guest Technology Administrator, you will design, install, configure, support, and maintain our interactive TV and digital signage solutions onboard our fleet. You will hold a leading role in any future developments for the entertainment technology stack onboard our River Vessels. Travel within this role is approximately 60- 70%.
The Guest Technology Administrator will report to the Senior Guest Technology Engineer. This role will be based in Basel, Switzerland. Thus, please note that we can only accept candidates who are eligible to work in Switzerland or are in possession of a relevant work permit.
RESPONSIBILITIES
• Collaborate with infrastructure engineering teams and business units to drive solutions through their lifecycle (influencing architecture, design, road-map development, and integration)
• Create and update documentation to ensure retention and collaboration of knowledge
• Work with external vendors to obtain fast and accurate problem resolution and replacement parts
• Install, maintain and perform repairs and preventative maintenance of advanced interactive TV equipment and auxiliary systems
• Be a technical expert in multiple areas of IT infrastructure and be capable of solving complex problems; play a vital role in cross-team technical efforts
• Actively support the NOC during troubleshooting of network routing/switching
• Support the site team during construction and commissioning phase of our new builds
• Diagnose and manage complex network problems and coordinate resolution often under time constraints
• Further development of the overall interactive TV and digital signage onboard our vessels
QUALIFICATION PROFILE
• You possess an associate degree in Computer Science or in a related field or equivalent work experience
• You have a minimum of two years practical hands-on experience in a similar role, e.g. as an IT System Administrator working with inflight entertainment systems, digital signage or similar
• Experience in a mobile environment would be a plus (airline, ships, logistics, etc.)
• You are comfortable dealing with senior stakeholders onboard our vessels
• You are a highly self-motivated person, and used to work autonomously
• You love to be the go-to Person for our guests and the internal clients
• Minimum Cisco CCNA or equivalent
• Other Industry certifications in networking are a plus (ACSP, ACDX, CCDP or equivalent)
• Ansible Specialist certification is a plus
• You are able to interpret and/or discuss information with business stakeholders, which involves terminology or concepts not familiar to many people
• You possess good problem-solving skills and a systematic, well-founded way of working
• You enjoy learning new technologies and tools, as well as passing on learned knowledge and experience
• You have excellent time management and interpersonal skills as well as a great attitude
WHAT WE OFFER
• Flexible working hours
• Onsite employee restaurant (including complimentary soft drinks, coffee, tea)
• Regular company events, e.g. sports events, barbecue, cooking classes
• A dynamic and fast-growing environment where you can drive your future
• A free cruise for you and your +1 every two years
• A highly talented, passionate and international team
If you are interested in this role, please apply via our website, including a cover letter (one page, introducing yourself and outlining why you are interested in the role) as well as your CV and relevant references.
Job Segment: Engineer, Cisco, Telecom, Telecommunications, Computer Science, Engineering, Technology