Job Detail

Technical Support Engineer

TECHNICAL SUPPORT ENGINEER

We are looking for a highly motivated Technical Support Engineer who will help us with the configuration, test and support of our smart tool-kit. Our smart tool-kit converts any parcel or letter box into a connected intelligent locker system for use cases such as residential lockers, city parcel automates, concierge lockers, etc.
If you are a communicative team player with strong motivation, then join us as our new Technical Support Engineer.

Your Responsibilities

• perform firmware / software installation, configuration and validation


• run demonstrations, pilots and real deployments as well as training


• head up our Help Desk and manage customers’s support requests via appropriate ticketing systems


• follow up any technical issues and resolution with our development team in Croatia

Your background

• university degree in software or telecommunication engineering


• at least 3 years of experience in the fields of project or product encompassing elements such as electronic controllers, cloud-based backend/frontend systems and apps


• good level of German and English is a must, any other languages an advantage


• communicative independent personality who knows how to deal with people


• willingness to travel as much as it is required to fulfill the business goals

Interested in joining our team? If so, we look forward to receive your full application (motivation letter, CV, references) via email to: tomas@smartlockertec.com