Standort: Ebikon, Luzern, Schweiz 
Job ID: 56964 

We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.
 
Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernize the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields

Join us as a

ITSM Process Owner Operations (m/f/d) 80-100%

We Elevate... Your Responsibilities

As part of the Global Infrastructure Services team (GIS), you are the main focal point for change, incident, and problem related to the design, implementation, and performance of the processes. You are responsible for the global design and continuous improvement of IT core ITIL processes. This is a role that requires collaboration and cooperation with leaders and others across Schindler IT Services Ltd. in service delivery and improvement across all IT services. Main tasks include:

• Requirements evaluation, solution development, technical implementation, and solution testing of IT core ITIL processes


• Responsibility and accountability for processes and their implementations in toolsets


• Owning and managing incident management and demand management


• Serving as a single point of contact to the stakeholders and customers for all matter related to the processes


• Continuously improve processes and their implementations and identify critical success factors


• Providing guidance in the daily operations of the process and manages the operations of the ITSM toolset. Participating and leading projects with an impact on ITSM.

We Elevate... Your Best Self

You have an analytical, independent, and committed mindset and are ready to continually learn and improve yourself. With your strong leadership, management, and communication skills you find innovative ways to resolve problems. You bring talent for collaboration in a dynamic and international environment with a wide range of individuals. Further requirements may include:

• University degree in business, computer engineering or equivalent


• ITIL certification: Expert / Managing Professional


• Experience in service management and project management in IT infrastructure area


• Knowledge in process design, requirements engineering, IT operations and software development


• Project and operational experience with ServiceNow as well as design and operation of IT core processes


• Language skills in English spoken and written (Level C2)

We Elevate... You

We Elevate