Business Analyst – Customer Service Apply Now

Job Family

Logistics

City

La Tour-de-Peilz

Region

Vaud

Country

Switzerland

Contract Type

 

Posting Start Date

18-Jun-2021

Company Overview

Galderma, the world's largest independent global dermatology company, was created in 1981 and is now present in over 100 countries with an extensive product portfolio of prescription medicines, aesthetics solutions and consumer care products. The company partners with health care practitioners around the world to meet the skin health needs of people throughout their lifetime. Galderma is a leader in research and development of scientifically-defined and medically-proven solutions for the skin. For more information, please visit www.galderma.com    

Job Description

Business Analyst – Customer Service designs, proposes, and implements information systems related to the activities of Customer Service Globally closely aligning with other functional IS/IT teams. This position is accountable for successful projects delivery, providing support to business improvements for all applications, proposing and promoting a strategy to rationalize existing platforms.

Job Responsibilities

• Performs Business Analysis for Customer Service in Markets and Factories, Globally


• Designs, proposes, and implements the IS strategy related to the following business activities: Customer Lifecycle Management; Order to Cash end-to-end process; Claims, Returns, Refusals; Trade Asset Management; Pricing, Discounts, Rebates; Trade Spend Planning and Management


• Drives IS/IT innovation for Customer Service


• Manages third-party vendors


• Authors and maintains CS application quality documents


• Participates in IS/IT compliance activities


• Manages and maintains appropriate system change controls, deployment plans, product release notes (version control)


• Establishes business partnership with user representatives to align service level and activities with business expectations


• Leverages Information Technology to provide technology solutions that enables, sustains, and extend Galderma strategy


• Supervises the project portfolio, life cycle of applications, KPIs

Minimun Requirements

• University/Engineering Degree in Computer Science/Information Systems or equivalent


• Minimum 5 years of professional experience in the IS/IT field in Customer Service at global, matrix organization


• Prior experience in the Life Sciences industry is a plus


• Ability to act as a trusted business partner presenting strong influencing skills


• Capacity to work across businesses and functions


• Skills in explaining technical problems to an audience consisting of both technical and non-technical participants


• Proficient in gathering information, documenting, identifying, and resolving problems in a timely manner


• Fluent in English

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