Job Detail

To strengthen our terminal support team in Zurich, we are looking for an experienced 1st level supporter payment terminals in the area of payment terminals to start as soon as possible.

You can expect: 

• A varied and challenging job in a constantly growing, international company 


• A proactive interdisciplinary exchange with colleagues from other areas at eye level 


• Numerous training and development programs, you can quench your thirst for knowledge at any time 


• Flexible working hours and the possibility for home office  

Your tasks:

• Co-responsible for a smoothly functioning support (1st level support) from Monday to Saturday from 7 am to 7 pm in a shift operation


• Recognize and classify of general disturbances and initiate appropriate measures


• Professional processing of fault reports and requests from customers


• Escalation to 2nd level support


• Forwarding of customer inquiries to the responsible departments


• Processing of authorization requests by telephone


• Contact with internal and external departments

Your profile:

• Fluency in the following languages is a must have: (Swiss) German, Italian OR French, fluent; English would be desirable


• Completed vocational training, ideally in a commercial or technical field


• Service-oriented and helpful personality with a quick grasp and enjoyment of customer contact


• Profound PC knowledge and relation to technical processes


• High customer, quality and service orientation


• Analytical and methodical problem-solving skills


• Professional experience as a call center agent or in customer service an advantage


• Reliable work ethic and great interest in constantly learning new things

Worldline/SIX Payment Services AG, Hardturmstrasse 201, 8005 Zurich. If you have any questions, please contact Heike Schumacher, Tel. M: +49 (0) 1514 4151067.

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.