Banking Specialist - Service Desk (f/m/d)

• Soodstrasse 52, 8134 Adliswil, Switzerland


• Full-time

Company Description

Writing the future. Together. 

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. 

By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com  

Job Description

• You manage enquiries received from our Clients (banks) via ticket, e-mail or telephone on a first level support basis.


• You provide our Clients with an excellent, proactive and professional business support for both, Banking Operations and Avaloq system related enquiries.


• You co-ordinate any required second level support activities with the relevant Back Office or IT units.


• You make corrective bookings in Avaloq for all kind of transactions if requested by our Clients.


• You constantly monitor all inbound queues such as Ticket Tool, e-mail or SWIFT and process any inbound item in a timely manner.


• You autonomously process tasks, investigate operational issues and provide our Clients  with answers guaranteeing an excellent service.


• You perform special tasks upon request such as working on projects or testing activities.


• You ensure a high standard work performance in respect of both quality and quantity.


• You regularly send status updates on pending issues to our Clients.


• You have the ability to maintain a solid relationship with our Clients and manage meetings with Clients if required.

Qualifications

• You have a higher education in the banking or finance fields, combined with three years or more work experience in Banking Operations or in a Middle Office of a bank.


• You have excellent proven Banking Operations knowledge.


• You have analytical skills and work with a problem-solving mindset.


• You have strong abilities to work in a team.


• You work with a client-oriented approach and you have the ability to communicate in a professional way at any corporate level.


• You write and speak fluently German and English while skills in French and Italian are considered as a plus.


• Preferably, you have practical experience in working with the Avaloq banking software.

Job Location