Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

Team Lead 3rd Level Support (m/w)

Rümlang, CH, 8153

Jun 28, 2021

exos is our flagship product when it comes to electronic access. To guarantee the satisfaction of our customers in the long term, we rely on first-class support, which you ensure as Lead Support exos, 3rd Level Support.

 

 

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

• Responsible for the Technical Support exos regarding all support activities as well as for the subordinate employees


• Support of your employees in handling inquiries, analysis of technical issues and solving problems


• As a coach and mentor for your employees, you take care of their professional and personal development.


• Assist field technicians by answering technical questions about our hardware and software products, troubleshooting technical issues, and providing guidance on resolving customer defects


• You are the interface to our market organizations and many internal teams, including Development, Product Management, Field Service, Training and Global Business Owner.


• You coordinate troubleshooting measures as part of the problem management and escalation process in coordination with the responsible parties.


• Provide high-quality articles for a publicly accessible knowledge base


• Support the management of the service in continuous optimization and further development of the support organization


• Your suggestions for product optimization are an important contribution to the further development of our products

 

 

THAT IS WHY WE TRUST YOU: YOUR SKILLS

• You have a high degree of professionalism, empathy and a down-to-earth mentality when working with customers, end-users and employees.


• Engineer (Bachelor) in the field of computer science/electrical engineering/communications engineering or comparable competence gained through:


• Many years of professional experience in technical support (2nd/3rd level) of software systems or as a service engineer/project manager with field experience in installation, configuration and operation of software systems


• Practical experience in software development is an advantage


• Strong IT skills for operating systems, servers, databases, networks, HW in the area of access control, experience in support processes and systems as well as working methods


• Able to multi-task effectively in a fast-paced, ever-changing environment


• Excellent verbal and written communication skills and common sense are a must


• Priorities will be agreed upon with the supervisor. However, a willingness to work independently is expected


• English: We expect fluency in English, both spoken and written

 

 

YOU CAN RELY ON IT: A MOTIVATING WORKING ENVIRONMENT

• Best opportunities in a globally operating group with the culture of a family business


• Exciting activities in an expanding company


• Performance-related pay


• Thorough training

 

 

 

FOR THIS POSITION WE DO NOT ACCEPT DOSSIERS FROM RECRUITMENT AGENCIES

dormakaba Schweiz AG

 

 

 

 

 

 

 

Interested?

Jochen Übele

is looking forward
to your application.

 

In case of questions just dial

+41-44 818 9044

Please only use the „Apply now“-Button