UX Research Intern

ProductZürich, Zurich, SwitzerlandFull time

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Description

Founded in Switzerland in 2013, Smallpdf provides a simple, secure, and reliable answer to heavy, awkward PDF software, and has become the most-loved and most-trusted PDF software on the planet. We serve over 500 million users in 24 different languages, and in every country in the world—even Antarctica!

As one of the most successful startups in Switzerland, with 52 staff of 18 different nationalities, we're on a mission to make PDF easy. We love open-source and using the latest technologies to scale our distributed application to process millions of files every day.

As a UX Research Intern, you will support the UX Research team in their daily tasks. In particular, you'll be responsible for planning, conducting and synthesising monthly Usability testing sessions, while collaborating closely with designers to prepare the prototypes. You will help evaluate features and products as you advocate for our users and provide insights that shape their experiences such that they are easy, useful, delightful and relevant.

Some prior experience with evaluative research is required as well as a clear theoretical understanding of generative research methodologies. You'll have direct contact with other researchers, product managers, data analysts and designers, which requires strong interpersonal communication skills, both written and verbal.

Responsibilities

• Support the UX Research Team with daily tasks and workflow process improvements.


• Plan, execute and synthesize monthly Usability sessions.


• Help maintaining the UX Research repository.


• Support product teams with conducting user research, such as user interviews, surveys, etc.


• Collaborate with the UX Research and Data Teams to support overall department goals and objectives.

Requirements

• Studying or graduated in the field of Human Factors, Social Sciences, HCI, Computer Science, Product Design, or other field emphasising human behaviour.


• Experience with multiple qualitative and/or quantitative methods, which may include user interviews, surveys, diary studies, ethnographic research and usability tests.


• Familiarity with design software and prototyping tools (e.g. Figma, Invision, etc).


• A set of projects to showcase (portfolio, website or similar)

• Excellent interpersonal, communication, and collaboration skills.


• Good time-management skills.


• Able to thrive in a fast-paced setting.


• Sense of ownership and pride in your performance and its impact on the company’s success.


• Critical thinker with problem-solving skills.


• Team player.


• Excellent command of English, both verbal and written. Any other language is a plus!


• Based in Zurich or willing to relocate; this is an on-site role.

Preferred qualifications

• Experience with research tools (e.g. Dovetail or any other UX Research repository, survey tooling like Typeform, behaviour analytics software, etc.)


• Experience integrating user research into product designs and design practices or other applied research experience.


• Comfort with utilizing data to define and test hypotheses.

Benefits

• The opportunity to impact a successful, growing scale-up and its tools used by millions worldwide.


• Work in small, highly motivated, cross-functional teams that push boundaries.


• A dedicated annual budget and time off for personal development


• Enjoy company events in the Swiss Alps, on Lake Zurich, or even further afield.


• Flexible working from home policy.


• After-work events include BBQs, cinema, game nights, meet-ups, and more.


• Hack days to challenge yourself and the team.


• Unlimited free coffee and drinks.


• Weekly team lunch on the house.


• Brand new offices in the heart of Zurich.

Rated by Forbes as one of the top 10 cities in the world for work-life balance, Zurich is the place to work for anyone who wants more out of life. From chocolate, cheese, and rӧsti to snow-capped mountains, haute couture, Swiss-made watches, and outstanding public transport, whatever it is that makes your heart beat faster, it’s all right here in Switzerland—and so is Smallpdf.

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