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• Zürich


• 80% - 100%


• Customer Service D


• Deutsch

Director Customer Encouragement

Auf diese Stelle bewerben

Our customer service organization has grown tremendously over the last few years, with no end in sight. Therefore, we must take our organization to a completely new level, integrating our large teams across our international customer service locations, while in parallel increasing our efficiency and effectiveness in our customer encouragement. For this challenge, we are looking for an experienced leader who will make this change a reality and take our employees along on the journey. Operationally, this newly created role will be fully responsible for all aspects of customer service before a purchase is made.

Aufgaben

• Your responsibility covers all customer service teams focused on product consultation, community engagement, customer retention and pre-order inquiries across our Swiss and international businesses


• You create loyal customers through your service affinity


• You develop strategies to optimize cross-country customer process solutions


• You are the key interface for other departments that approach customer encouragement


• You collect and analyze customer insights to discover potential according to user-oriented and economical aspects, to substantiate hypotheses and to make recommendations for action


• You work closely with our Product Development and Software Engineering teams on mitigation of customer issues and automating customer service processes


• You report directly to the global Head of Customer Service

Anforderungen

• You have a proven track record of leading sizable teams through major change, preferably in an international setup


• You are passionate about customer happiness and ideally come with experience in customer loyalty / customer service roles


• You engage and support your teams in shaping an exciting future together and in making it a reality


• You love creating new processes, structures and opportunities for improved effectiveness and efficiency


• You are a humble, entrepreneurial, and optimistic personality who communicates on eye level across all levels of the organization


• While you come with a lot of experience, you are a curious learner who naturally reassesses both own beliefs and the ones of the organization


• Besides English, you ideally speak German. French and Italian are a plus

Unser Angebot

• Motivated international team that works across bounderies


• Five weeks of holidays and the option to take more unpaid leave - just talk to your boss


• We support your personal growth and offer financial support for training and development


• Special conditions for shops and products


• Values & Home-Office

Auf diese Stelle bewerben

Arbeitssprache

Deutsch

Arbeitspensum

80% - 100%

Standort

Digitec Galaxus AG
Pfingstweidstrasse 60b
CH-8005 Zürich

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