Postuler »Code de référence:  34946

Client Relations Coordinator (12 months CDD)

Meyrin, GE, CH

Fixed Term      

L’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 7 500 collaborateurs de 90 nationalités différentes qui partagent un esprit indépendant et un engagement envers l’excellence, et qui ont pour ambition d’enrichir en permanence l’héritage de la maison en repoussant les limites de la créativité. 

     

MAIN OBJECTIVE:

 

This position is embedded in the Client Marketing team which is based on 4 pillars: Client Relation, Client Services, Client Insights and Client Data & Knowledge.

The Client Relations coordinator will help the Director to manage the team & the client relations community. His/her role will be transversal, working very closely with team members of the Client Marketing team but also with team members of other teams such as Digital and Communication. He/her will also take part of client relations projects for the Maison.

 

 

KEY RESPONSIBILITIES:

 

 

• Key responsibility 1: Team coordination & Budget
  
  
  
  • Prepare our monthly calls with the markets: assess needs, consolidate presentations, distributing the Q&A afterwards
  
  
  • Prepare and coordinate all team meetings with Management and within the team (governance)
  
  
  • Oversee the global roadmap of the department
  
  

 

• Key responsibility 2: Budget
  
  
  
  • Act as the point of contact for client relations team for the budget
  
  
  • Assist to realize the estimated budget
  
  
  • Ensure the follow-up and enhance the current tool
  
  

 

• Key responsibility 3: Client Relations projects support
  
  
  
  • Support client relations project managers in documentation / set up phase
  
  
  • Preparecontent before presentation meetings, organize meetings (sending invitations, check attendance, etc..), prepare minutes following meetings and monitor next steps achievements
  
  
  • Collect and consolidate Business requirements from Cartier markets
  
  
  • Perform planning of rollout phases in different markets regarding any project
  
  
  • Update training documentation
  
  

 

Examples of projects: Salesforce Marketing Cloud, CRM campaign management, 1to1 strategies, Salesforce for CRCs

 

 

 

JOB PROFILE:

 

 

Master's degree in Business Management, Computer Sciences, Computer Engineering or related field with a proven 1/2 years’ experience in data management with International exposure, in Marketing, Client or Communication Analytical, organizational and synthesis skills

 

Languages:Fluent in both English & French

 

Skills:

• Experience in client relations projects


• Salesforce familiarity is a plus


• Excellent understanding of CRM strategies


• Strong international project management skills


• Good communication, collaboration and organizational and synthesis skills


• An analytical mindset with problem-solving skills


• Flexibility and independent working style


• Client & Service Oriented


• Expertise in Luxury Retail Industry is a plus


• Knowledge of "client" and/or "CRM" strategy and ambition in an international retail environment is a strong asset

 

En savoir plus sur la vie chez Cartier

www.careers.cartier.com

Richemont possède plusieurs des plus grandes entreprises mondiales dans le domaine des produits

de luxe, avec des atouts particuliers dans les domaines de la bijouterie, des montres et des

instruments d'écriture. Cartier a rejoint le groupe en 1988.

En savoir plus sur le Groupe Richemont

Postuler »