As a team lead in the CRM Solutions & Platforms sub-department of Digital Banking business area, you have the opportunity to be part of a highly motivated team focusing on creating a unique and cutting edge CRM experience for clients and relationship managers. This challenging and rewarding role has a dual importance in supporting business transformation to our key digital channel offering in Credit Suisse Direct Advisor whilst supporting smooth day to day business operations of digital channels and platforms.
This role is instrumental in realizing several high priority initiatives, for example Credit Suisse Direct Advisor, Wealth Manager Platform or decommissiong of CRM legacies e.g. Front Net. As a production and potentially business application owner, you will be responsible for developing new user journeys to drive digitalization with the bank's diverse CRM business areas: Your core activities will include the strategic product management (e.g. defining a vision and roadmap for digitalization of customer relationship management), platform management and delivery governance (e.g. management of partners, programs, financials, and risks). In this capacity, you will have line management responsibility of CRM operational excellence team focusing on management of service level agreements and key performance indicators of digital offerings, access management and new user onboarding and support of CRM tools. Bring documentation and supporting material for end users to the next level, e.g. by deriving easy-to-understand process flows, by preparing and conducting engaging end user trainings, and by releasing regular, business-oriented change communication to our users.
*LI-CSJOB*
Ms A. Malinar would be delighted to receive your application.
Please apply via our career portal.
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.