Job Detail

Job Description:

Managed Security Services Engineer
Switzerland based

DXC Security organization provides security service operations to DXC's Outsourcing Customers across all industry sectors.

Security Infrastructure Leads are responsible for implementing and delivering 3rd line technical support and administration in the area of EndPoint Security services to outsourcing customers. They use their knowledge of centrally managed environments focusing on the protection and security of workstations and servers. The services primarily in scope are antimalware protection, personal firewall and host intrusion detection, and could expand to other related services (Cloud Security, DLP, Encryption, etc.) Qualified candidates may have previous experiences or skills with SentinelOne, Symantec Endpoint Protection and VMWare Carbon Black. 

Primary responsibilities:

• Manage EndPoint Security environments and deliver services using SentinelOne, Symantec Endpoint Protection and VMWare Carbon Black


• Maintain and manage changes in running environments


• Prevent incidents or, when they occur, work on and resolve complex security incidents


• Provide 3rd line support, including monitoring, reporting, tool administration.


• Maintain a clear documentation of processes and procedures. In delivery, follow the agreed processes.

Qualifications

Essential

• At least 10 years of IT experience, ideally in support of Microsoft-based environments.


• Autonomous problem-solving skills


• Understanding of outsourcing services, with actual experience of outsourcing or service delivery


• ITIL framework (Change Management, etc.)


• Familiar with ISO27001, HIPAA, ITAR, SSN, GLBA, PCI-DSS certifications


• Strong technical knowledge of Microsoft operating systems


• Experience with SentinelOne, Symantec Endpoint Protection and VMWare Carbon Black products


• Knowledge about security threats 


• Provide technical solutions and recommendations to customer issues and requests as required


• Excellent presentation, communication and interpersonal skills in English


• Excellent interpersonal and communications skills with the ability to lead and direct technical discussions between teams and customers


• Ability and willingness to motivate and support other team members


• Distinctive competencies in the area of Security and threat management


• Knowledge about other security tools: SNORT, tripwire, Splunk, wireshark, Fortinet, CASB


• Knowledge about Cloud solutions: AWS, Google


• Experience supporting customers in the banking sector

Main Tasks

• Create a Security Architecture Design solution for endpoints based on SentinelOne and Symantec Endpoint Protection.


• Owner of Client/Account and Endpoint Security Relationship.  Attends Client and Account Review Meetings on Endpoint Security services. 


• Review and upgrade of existing environments for Vendor Software Upgrades.


• Lead virus outbreak management, providing timeline activity status updates and report to management / accounts.


• Maintain existing Endpoint Security infrastructure insuring that supported systems are getting the appropriate policies and latest signatures


• Quality: provide Endpoint Security Service Quality reports based on metrics collected from all customers on a regular basis. Distribute intelligence-added reports to Senior Management on a quarterly basis.