Job Detail

Hardware and open source software technician (m/f/x)

Inseriert am: 03.06.2021

Hardware and open source software technician (m/f/x)

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System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.



Your Role and Responsibilities

This is a position of IBM Switzerland Ltd.

Hardware and open source software technician is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems, hardware components, networking products, open source software and operating systems.


Within IBM the technician is the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. This includes out of business hours (evening and weekend) activities, as well as standby service covering all Swiss German territory.



  • You advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client’s IT operation

  • You may also perform services activities such as systems solution assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.

  • You are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, you are the IBM technical interface to clients and manage the situation until the problem is fixed.

  • You have a thorough understanding of, and are able to articulate, IBM’s technical support strategy.

  • You are responsible for the technical value relationship to protect revenue base and identify new services opportunities.

  • You focus on individual/team objectives and development of professional effectiveness.



Required Technical and Professional Expertise



  • We are looking for a professional with minimum 3 years of technical experience, incl. technical apprenticeship

  • Strong customer-service orientation.

  • Readiness to cover either Zurich or Basel area

  • Diploma or certification in Engineering/Electronics/Information and Communication Technology

  • Ability to work in a team-oriented, collaborative environment

  • German native, English fluent, French/Italian a plus

  • Basic open source Linux knowledge



Preferred Technical and Professional Expertise



  • Hardware maintenance skills

  • Additional open source software skills (Kubernetes, Docker, Apache)



Driving license (Cat. B) and personal car.


About Business Unit

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It’s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, “What else is possible?” GTS is the place for you!


Your Life @ IBM

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?


Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities — where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust — where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.


Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement

Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.


Being You @ IBM

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Key Job Details



  • Country/Region:CH

  • State:ZÜRICH

  • City:Zurich

  • Category:Product Services

  • Required Education:Technical Diploma

  • Position Type:Entry Level

  • Employment Type:Full-Time

  • Contract Type:Regular

  • Company:(0131) IBM Schweiz AG – IBM Suisse SA – IBM Svizzera SA – IBM Switzerland Ltd

  • Req ID:404088BR

  • Travel Required:Up to 100% or 5 days a week (home on weekends – based on project requirements)


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