Job Detail

We are urgently looking for a junior Onsite Support Engineer in Balsthal/Hägendorf, Switzerland to join our team on client’s side. A great opportunity to work in the IT industry with exposure to new technologies, in an international environment. The opportunity has a strong focus on service orientation.

Major Accountabilities

• Maintain the integrity of all computer workstations and associated software within the organization


• Act as the main point of contact for employees who are experiencing computer issues


• Ongoing maintenance and future planning needs of the company's desktop infrastructure


• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency


• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues


• Resolve software, hardware and device issues reported by the end users


• Installation, configuration and ongoing usability of desktop hardware and software


• IT support relating to technical issues involving Connect client


• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts


• Work with the project management team on PC builds and network equipment deployments


• Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system


• Installation of packaged software and authorized 3rd party software


• Remote access solution (VPN) implementation and support


• Document and update the local client environment


• Escalate service issues when required


• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages


• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required


• Oversee the maintenance and tracking of assets


• Business Continuity & Disaster Recovery testing


• Advise and train staff on computer operations and software applications

Skills and Requirements:

• Good understanding of Information Technology; trends, products and solutions


• Experience in a similar position in IT Service Desk/Desktop Support 


• Customer focused with a passion and drive for customer satisfaction and delivering business values


• Friendly, supportive and flexible personality with quick learning ability


• Solid problem solving and analytical skills


• Ability to work independently as well as willing to follow directions and best practices


• Great communication and interpersonal skills


• Good team player with planning and organizing skills


• ITIL certification is an advantage


• Fluent in English and German language


• Candidates have to declare Criminal record extract not older than 3 months

We offer:

• Broad range of activities, tasks and projects


• Further development and professional advancement


• Friendly and international working environment 


• Competitive salary and various benefits