Sr Digital Analyst Project Ldr

Location: Geneva 6, GE, Switzerland
Date Posted: May 25, 2021
Closing Date: Jun 5, 2021

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Description

Career Area:

Digital

Job Description:

As a Digital Service Engineer within Construction Digital & Technology (CD&T) it will be your responsibility to ensure performance and quality for our Digital Products and Services, ultimately driving customer satisfaction and success.

Job Duties/Responsibilities may include, but are not limited to:

• Act as Single Point of Contact (SPOC) to select managed accounts within EMEA / China.


• working directly with the end customer to determine Digital Full-Fleet Solution needs and then leading a cross disciplinary team to deliver the needed digital product/service.


• Full Fleet Solutions include PL hardware, Telematics Visualization, Custom Dashboards, API integration and Productivity applications.


• Partner with Cat Account Manager and Digital Account Manager to co-develop a Full-Fleet Solutions MGPP and dashboard/ metrics to track digital support performance by customer.


• Receive direction and collaborate with the Global Digital Project Lead on standard processes/procedures/offerings in order to ensure reliability and consistency across the global CSO organization


• Accountability to monitor the overall performance (including reliability, durability, maintainability and serviceability) of current and future digital products.


• Provide leadership and coordinate with other digital product and application support teams on the long-term design and development of product support strategies.


• Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.


• Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries.


• Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.

Minimum Requirements

• BS degree in Mechanical/Electrical/Computer Science or related field


• Minimum of 5 years in the Digital and/or telematics space.


• Proven capability as an individual contributor in the digital space


• Demonstrated experience in a team lead or management role

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. 

  

At Caterpillar we embrace and promote diversity, we encourage our people to be themselves, this is a place where we succeed on merit.   

Please do not hesitate to apply if you feel you have the relevant skills and experience for the role. 

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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