Postuler »Code de référence:  33849

Care Services Senior Project Manager (CDD 6 months)

Meyrin, GE, CH

Fixed Term      

L’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 7 500 collaborateurs de 90 nationalités différentes qui partagent un esprit indépendant et un engagement envers l’excellence, et qui ont pour ambition d’enrichir en permanence l’héritage de la maison en repoussant les limites de la créativité. 

     

MAIN PURPOSE

 

As a key member of the International Client Services department, the senior care services project manager supports the execution of the Care Services roadmap by coordinating the implementation of projects that aim to generate and increase client satisfaction.

 

 

KEY RESPONSIBILITIES

 

Contribute to the services plans activation

• Support design phase of the services plan by conducting analysis on repair volumes, checking adequation of the plan with our services offer and existing client commercial policies


• Coordinate development and roll out phases: define project steps and deliverables, identify and coordinate project contributors (project meeting, working sessions), make recommendations on service plan implementation to ensure smooth client journey and operations for boutique staff


• Assist in the creation of the training documentation


• Support markets on care services process and questions related to services offer


• Build reporting and monitor volumes

 

Ensure roll out and maintenance of new service tools

• Collect markets needs and internal teams’ requirements and build the project brief


• Oversee the relationship with selected partner: project coordination, management of all contractual and financial elements of the project development


• Define implementation plan including boutique staff flows, client journey, connexion with IT and digital tools


• Coordinate test phases (prototype and pilots)


• Build training documentation and plan sessions to ensure a smooth onboarding of key users


• Track machine deliveries and implementation, collect market feedbacks


• Build dashboard to monitor activity

 

Contribute to the development of the Care Services activity

• Identify pain points (process, flows, systems) and suggest adequate solutions


• Define, write CS procedures related to ensure activity is well documented

 

 

YOUR PROFILE

 

-5 years of experience working with clients preferably in the luxury industry

-Experience in Retail (Operations, Customer Service, or Boutique) would be a plus

-MS Office proficient, with advance level of Excel and Power Point

-Strongly client and results oriented

-Good analytical skills

-Good communication skills

-Fluency in French and English

En savoir plus sur la vie chez Cartier

www.careers.cartier.com

Richemont possède plusieurs des plus grandes entreprises mondiales dans le domaine des produits

de luxe, avec des atouts particuliers dans les domaines de la bijouterie, des montres et des

instruments d'écriture. Cartier a rejoint le groupe en 1988.

En savoir plus sur le Groupe Richemont

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