EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
DESCRIPTION
We are looking for highly competent Infrastructure Delivery Manager to strengthen our Infrastructure Delivery unit.
The role will be to oversee management and EPAM clients’ relationships. The Infrastructure Delivery Manager is accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget.
You are bringing delivery expertise and theoretical knowledge from infrastructure solutions and IT operation, working alongside global engineering teams who are passionate about what they do, and how they do it. To play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define and deliver embodying and driving a culture of continuous improvement.
This position requires travel within Europe up to 50% of the working time.
Responsibilities
Own end to end solution delivery on the assigned account(s)
Assure governance of processes in delivery management and production as per selected delivery model
For the top management and client - act as a single point of responsibility over any delivery related matters, including escalations, upsells, ramp downs, etc
Take responsibility over resources needed for delivery - assure sound skills and seniority staffing according to the delivery roadmap
Accountable for the technical leadership regarding the delivery. Ensuring a sound and future proof architecture is planned and the implementation meets the technical quality standards
Coordinate between multiple disciplines, external/internal stakeholder
Establish and manage long-term partnerships with the client(s)
Addresses client(s) issues and identifies and manages engagement risks
Co-ordinate the preparation of customer proposals and statements of work
Ensure that projects are delivered in line with EPAM process and methodologies
Well versed in different delivery models, with focus on agile approaches
Make sure that the customer executes their responsibilities on the engagements
Builds up delivery plan along with estimations on timeframes, quality and quantity of resources required to successfully implement projects
Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle
Measure and improve delivery productivity
Support sales activities: participate in bid process, providing technical and management expertise to win bids
Help mentoring and coaching other delivery managers; Actively contributing in EPAM wide delivery management community
Requirements
We expect the candidates to have most of these skills or the willingness to learn others:
8+ years of hands-on infrastructure and/or IT operation experience with at least 3+ years in IT project management
BS ME/EE/CE degree or equivalent
Technology project management experience
Leadership, Communication, and influence
Agile way of working
Problem solver
Ability to view bigger picture
Experience with Full stack development
Ability to find gray areas, and navigate vagueness
Team player and mentor
Fluent English
Nice to have
Certification by OGC (ITIL) or ISACA(COBIT)
Certification by Microsoft, AWS or Google for cloud solution architecture
Experience with continuous integration and continuous delivery
Public exposure (articles, talks, workshops)
We offer
Competitive compensation depending on experience and skills
Knowledge-sharing across EPAM's global Tech Communities
Unlimited access to LinkedIn learning solutions
Relocation support as per EPAM relocation policies
EPAM Community with regular corporate and social events
Career growth, performance and compensation reviews
Additional
Please note that any offers will be subject to appropriate background checks
We do not accept CVs from recruiting or staffing agencies
