Job Detail

Together, we can beat cancer.

At Varian, we bring together the worlds’ best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.

We are looking for a candidate with a strong support mindset to help our customers and Varian Field Service operating Varian products.

You will be a part the Product Support Engineering (PSE) Imaging team responsible for third level support of imaging components on the latest generation of Varian’s linear accelerators and for Varian’s Optical Imaging systems. The PSE Imaging team are highly skilled engineers conducting technical investigations, supporting the Field Service representatives, authoring service documentation and providing feedback to the R&D organization.

Specific Responsibilities

• Conducts complaint investigations and technical root cause analysis related to the Varian Medical Systems products.This includes:
  
  
  
  • Diagnosing, troubleshooting, and debugging complex systems
  
  
  • Documenting the outcome of the investigation
  
  
  • Analyzes and communicates feedback from customer complaints to engineering team
  
  


• Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software


• Author technical documentation for the Field Service and Installation organizations


• Support the Installation- and Field Service teams during new product rollouts


• Report design, reliability and maintenance discrepancies to the Engineering teams


• Provide input to Engineering teams to improve Varian products for Service users

Desired Qualifications

• B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees


• High level of analytical skills, able to disseminate complex problems to find the root cause


• Auto didactic skills to quickly familiarize with new areas


• Reliable, tenacious, team-oriented


• Fluency in English language, written and verbal

Following qualifications are an asset

• Experience in a support role


• Previous exposure to medical physics or image processing


• German language skills

You enjoy detective work and troubleshooting. You are communicative and eager to support others. You work structured and have an eye for details. In addition, you can express your ideas and research in written form. You are used to working independently, but open to discussing ideas and solutions with your colleagues. You thrive in an international work environment and in cultivating your contacts with partners in Europe and overseas.

Have we sparked your interest in a challenging and exciting position in a global environment with a potential for development? We look forward to receiving your application and CV. Someone somewhere will be glad you did.

#LI-OS1

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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