Job Detail

Customer Success Manager DACH - Java Sales -21000AOA   Applicants are required to read, write, and speak the following languages: English, German 

Preferred Qualifications

 

Oracle Java is the top development platform in the industry.  With the success of the platform, the Java Sales organization is expanding and currently seeking a Customer Success Manager (CSM) for the Oracle Java SE Subscription business. The CSM will be responsible for a set of large Enterprise and/or Public Sector accounts in in the DACH region (Germany, Austria, Switzerland).

This role is strategically important to the continued success of the Java platform.  In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction.  To this end, your focus will be on existing customers’ success as well as overall customer retention.  In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Java product development team where you will act as a conduit between the two.  This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities and tools.

Essential Duties and Responsibilities

·       Maximize renewal revenue and achieve quarterly renewal targets

·       Identify, develop and sell expansion of the Java Subscription

·       Pipeline management and accurately forecast quarterly revenue

·       Drive onboarding so the customer gets the most value out of the Oracle Java SE Subscription

·       Identify “at-risk” renewals early in the cycle and construct an action plan to retain the client

·       Be a liaison and customer voice by selling collective customer ideas, features, functionalities, tools, issues, pain points to the Java Product Development team

Essential Knowledge, Skills, Abilities, and Background

·      Sales experience of a software product, subscription, support renewals or SaaS

·       Track record of high performance in a quota-carrying role

·       Ability to excel in a high-energy, quarterly-results driven sales culture

·       7+ Years sales experience or account management for large enterprise clients or public sector

·       Proven expertise working with the executive level in client environments, as well as with procurement, business owners, legal and other client stakeholders

·       Ability to effectively negotiate in both challenging and collaborative sales engagements

·       Experience developing and delivering compelling presentations and/or sales approaches for both end customers as well as internal stake holders.

·       Bachelor’s degree in Business or technology related discipline

·       Some travel (25%+) may be required

·       Fluent English and German speaker 

 

Detailed Description and Job Requirements

 Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.



Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.



Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.



As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). 

Job

: Sales

Location

: DE-DE,Germany-MÜNCHEN

Other Locations

: Switzerland, DE-DE,Germany-Hamburg, DE-DE,Germany-Frankfurt am Main, Austria, DE-DE,Germany-Berlin, AT-AT,Austria-Vienna, RO-RO,Romania-Bucharest, DE-DE,Germany-DÜSSELDORF

Job Type

: Regular Employee Hire

Organization

: Oracle