Job Detail

Field Service Engineer 100% (EMEA)

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Requisition Number

EMEA07367

Employment Type

Full-time

Location

Zug

Founded in 1927, Zimmer Biomet is a global leader in musculoskeletal healthcare. We design, manufacture and market orthopedic reconstructive products; sports medicine, biologics, extremities and trauma products; office based technologies; spine, craniomaxillofacial and thoracic products; dental implants; and related surgical products. We collaborate with healthcare professionals around the globe to advance the pace of innovation. Our products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Together with healthcare professionals, we help millions of people live better lives.

The Zimmer Biomet Connect team helps the company’s continued transformation from a products company to a solutions company, creating plans tailored to each individual customer’s specific challenges, connecting new technologies and solutions to a state-of-the-art ecosystem, which is relevant to progress the patient’s surgical experience and outcomes.

Having innovative products and solutions is no longer enough. We must connect these offerings with your patient’s surgical experience in a way that improves outcomes like never before. Our full expertise and experienced guidance is delivered through Zimmer Biomet Connect. Significant parts of Zimmer Biomet Connect are the ROSA© Knee and ROSA© One robotic-assisted surgery solutions.

Based at our European Headquarters in Zug, Switzerland, and providing technical support in the field, Zimmer Biomet Connect is looking for a:

Field Service Engineer 100% (EMEA)

In this position you will be responsible for the onsite technical service through Europe with focus on the DACH region. You will perform quarterly maintenance, on site repair and support initial installation of the ROSA© once the purchase has taken place by the hospital. The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our manufacturing sites and Quality department.

Your main responsibilities:

• Provide direct first line support and troubleshooting through various communication channels (email/phone/app)


• Perform on-call emergency repairs for ROSA© on site in the assigned territory


• Investigate product complaints to identify root cause analysis following established processes


• Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes


• Manage quarterly scheduled preventive maintenance and upgrades for the regional install base


• Supporting new installation of the ROSA© through EMEA


• Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department


• Understand and operate within standard and site-specific Operating Room protocol.


• Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event


• Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.

Your Qualifications and Experience:

• S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science


• 3-5 years experience of field support, engineering, or other customer facing function preferably with a medical device company


• Prior experience with Robotics or capital medical equipment preferred


• Excellent communication, organizational and customer relation skills


• Fluent in German, French and English


• Ability to Evaluate multiple customer issues and set priorities; Manage processes; and Work independently

Travel Requirements:

This dynamic job position requires a willingness to travel (approximately 80%).

This is your opportunity to develop your international experience and be a part of a great and truly global team. Zimmer Biomet offers a wide range of challenging career advancement opportunities and a dynamic work environment. We look forward to receiving your complete application online.

For this position we accept direct applications only.

 

Zimmer GmbH

Zählerweg 4

6300 Zug

Phone: +41 58 854 8000                                                                                  

www.zimmerbiomet.com

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