ABOUT LA PRAIRIE

La Prairie is the leader in luxury skincare, present in 90 countries around the world.
Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978.
La Prairie endeavors to fulfill a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating science to art.

Senior Client Experience Manager

Location: 

Volketswil, CH

Contract Type:  Permanent - full-time Description: 

The Client Experience Manager drives the development of:

1. Client Events (physical and digital)


2. Campaign management


3. Client Experience in store 

 

The Client Experience Manager will work under the supervision of the Global CRM Director.

 

Your Responsibilities:

 

• Leading projects assigned by the Global CRM Director


• Liaising with Comm PR in the concept design of the client events (physical and digital)


• Drawing up detailed guidelines for the global concept of clients events to be executed


• Leading client assets definition


• Liaising with the Regions to cascade locally the global concept of clients events


• Supervising the execution of regional/local client events; executing global client events


• Collecting feedback and takeaways


• Measuring ROI 


• Suggesting proactively new campaigns design (product launches, tactic)


• Drawing up detailed guidelines for the CRM campaign to be executed


• Supervising Salesforce design of the client path


• Supervising POS System tracking of the client path


• Liaising with Client Experience team in the definition and execution of the Client experience project


• Contributing client and business perspective to project teams


• Supporting the spread of Retail Culture

 

 

Your Profile

 

• 10 years of experience in a similar role in Hotellerie, Luxury, Event, Art


• Creativity, capability to think out of the box


• Client mindset


• Luxury affinity, Obsession for details


• Project management skills and attention to execution, enabling the events/campaigns concept to become reality 


• Retail culture


• Strong organization and communication skills


• Team work skills


• Fluent in English

 

We look forward to receiving your application!