Email: hr@reprisk.com
RepRisk AG
Zurich | Headquarters Phone Email | Web
Stampfenbachstrasse 42 + 41 43 300 54 40 contact@reprisk.com
8006 Zurich, Switzerland www.reprisk.com
IT Support - Intern
6months internship position in Zürich, Switzerland
Starting date: upon agreement
Please click here to submit your application!
About RepRisk
RepRisk is a data science company working to make the business world more transparent. We leverage AI and
machine learning with human intelligence to systematically analyze public information and identify material ESG
(environmental, social, and governance) risks. As a pioneer in the field of ESG data, we serve as a reality check for
how companies conduct their business around the world do they walk their talk when it comes to human rights,
labor standards, corruption, and environmental issues? For almost 15 years, our highly-trained analysts have
labelled millions of documents in 20 languages used for supervised machine learning, and continue to build the
largest dataset on ESG risks covering 165,000+ public and private companies, and 40,000+ infrastructure
risk management across their operations, business relationships, and investments. As a team member at RepRisk,
you are on the cutting-edge of using data science and machine learning as tools to make real change in the world.
To learn more, please visit www.reprisk.com.
Job Description
We are looking for an IT Support intern that will provide infrastructure, technical, applications, and Office 365
support locally to RepRisk Zürich Team and remotely to RepRisk staff in other locations. You will become a member
of the IT Support Team and will handle an important role primarily supporting Jira help desk tickets related to
requests, from setting up a new laptop to troubleshooting and fixing reported issues related to Office 365, and
help desk user experience by automating applicable
process and providing documents/guides accessible to our users.
You will be part of an experienced IT team in several locations that will offer support and the scope that will greatly
enhance your technical skills and knowledge. You will play a role in maintaining and evolving IT security and
policies and practices, including the implementation of end point security.
Public
RepRisk AG., March 2021
Page 1 of 2
Responsibilities
Global
▪ Triage tickets that get created in Jira Service Desk and collaborate with IT/non-IT team to resolve or escalate
as needed within SLA.
▪ Onboarding of new users and account administration, access, and permission management.
▪ Provide support to all staff across four office locations in Manila, Berlin, Toronto, and Zurich, in particular
with regards to their use of office apps, collaboration tools, and RepRisk internal tools.
▪ Automation and documentation to improve the help desk user experience and IT Support process
▪ Support in the implementation of end point security software and maintenance.
Local (Zürich Office)
▪ Provide onsite/remote support and maintenance for laptop, software/hardware, and network infrastructure
in RepRisk Zürich office.
▪ Inventory and asset accountability documentation and processing of hardware used by Zürich office.
▪ Vendor management of hardware and software requirements for Zürich office.
Candidate Profile
▪ Ideally BS/MS degree in Computer Engineering/Information Technology or equivalent qualifications
▪ Experience with Jira Service Desk (cloud) or similar ticketing applications is a plus
▪ Experience with Microsoft 365 Admin center is a plus
▪ Experience with Endpoint Security tool is a plus
▪ Experience with MySQL, Linux CLI, PostgreSQL, programming, and PowerShell is a big plus
▪ Knowledgeable in BCMS, endpoint security software, and cybersecurity
▪ Demonstrated analysis, problem solving and skills troubleshooting expertise
▪ Fluent in English
What We Offer
▪ An entrepreneurial, young work-environment with a motivated, international team
▪ Making a significant contribution to the field of sustainability
▪ Flexible working hours
▪ Dynamic work environment within an established company setting
Please note: work authorization for the respective location is required. Please click here to submit your application
Public
RepRisk AG., March 2021
Page 2 of 2