EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
DESCRIPTION
We are looking for an experienced Account Manager/Director (Financial Services) to come on board and support our operation in Zürich.
Responsibilities
Client Management:
Develop and maintain relationships at senior level within the key accounts
Develop a deep understanding of the client’s business goals
Maintain active dialogue with clients through weekly/biweekly meetings and quarterly business reviews
Develop understanding of key stakeholders in the client organization, including the procurement organization, have an idea of budget cycles and limits
Effectively communicate EPAM's capabilities to address IT needs that support Client’s business objectives
Develop knowledge of EPAM’s offerings to drive multi-stream solutions
Solicit cooperation from the appropriate internal experts in order to demonstrate EPAM’s capabilities and advantages fully
Actively seek and monitor client satisfaction, obtaining both structured and informal feedback
Identify and develop new opportunities from existing clients to achieve our objective of developing full service partnership
Delivery:
Provide leadership and counsel to clients at key points during project delivery
Have an informed point of view on current projects at all times
Advise delivery team on how to demonstrate benefits and maximize client satisfaction, assure crisp communication between the client and EPAM teams
Represent client’s perspective to delivery team and represent EPAM’s perspective to the client
Drive operational excellence within the portfolio
Actively work across EPAM, making connections with various group within the organization and build relationships with resourcing/recruiting/delivery/accounting organizations to ensure you know the people, their responsibilities and areas of influence
Identify strengths and weaknesses of key team members to improve team performance and enhance team effectiveness
Operational:
Lead the commercial process, ensuring that engagements deliver to profit targets and, at the same time, that we are structuring our commercial terms to deliver value to the client
Manage client financials, contracts, work with accounting group on invoice generation and payment
Ensure that client relationship, interactions, and deliverables are in keeping with the spirit of the contracts and that proper change control procedures are invoked when necessary
Continually monitor and reevaluate the quality of deliverables, process, and team performance
Participate or Lead the pre-sales initiatives across existing and new accounts
Requirements
5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within Financial Services Space
Proven account management experience with large Swiss banking clients
Knowledge of technical platforms, business models, subject matter, and trends
Strong problem solver and creative thinker with gravitas
Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
Experience managing and monitoring performance metrics across large scale accounts and account portfolios
Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development
Strong interpersonal and communication skills
Track record of leading teams
Proven ability to manage client engagements under high stress to successful completion
Sound business acumen, strategic skills, common sense
Effectively manages up and down
Strong negotiation skills
Fluent English and German language skills
We offer
Competitive compensation depending on experience and skills
Knowledge-sharing across EPAM's global Tech Communities
Unlimited access to LinkedIn learning solutions
Relocation support as per EPAM relocation policies
EPAM Community with regular corporate and social events
Career growth, performance and compensation reviews
Additional
Please note that any offers will be subject to appropriate background checks
We do not accept CVs from recruiting or staffing agencies
Due to the Swiss labour legislation we can only accept applicants who have a valid right to work in Switzerland
