Job Detail

PACS Technician (Remote)

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Requisition Number

EMEA07500

Employment Type

Full-time

Location

Zug

Founded in 1927 and headquartered in Warsaw, Indiana, USA, Zimmer Biomet is a global leader in musculoskeletal healthcare. We design, manufacture and market orthopaedic reconstructive products; sports medicine, biologics, extremities and trauma products; spine, bone healing, craniomaxillofacial and thoracic products; dental implants; and related surgical products.

We collaborate with healthcare professionals around the globe to advance the pace of innovation. Our products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Together with healthcare professionals, we help millions of people live better lives.

Joining a truly international team and working from Belgium, the Netherlands, Germany, Poland or the UK we are looking for a

PACS Technician(Remote)

 The incumbent will provide IT support to end users who transfer DICOM images to Zimmer Biomet as part of a patient specific device.   IT support responsibilities includes installation of DICOM transfer software, VPN connections, trouble shooting, problem management and apply analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to ensure the efficiency and ease of transferring DICOM images to Zimmer Biomet.

Principal Duties and Responsibilities:

• Responsible for IT activities related to processes of user access and customer connection to ensure seamless DICOM transfer between Zimmer Biomet and their customers; also be responsible for documenting and communicating processes to IT to ensure consistent user experience


• Responsible for troubleshooting VPN tunnels and configuration


• Responsible for troubleshooting DICOM transfer software and configuration


• First call support for Zimmer Biomet customers transferring images to them


• Identify trends of recurring issues for clients, radiologists and IT, and manage problems by working with resources (internal and vendors) to achieve a permanent solution


• Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established


• Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed

Expected Areas of Competence (knowledge, skills and abilities):

• Knowledge of technology and a basic understanding of supported products - covers installation, configuration, and troubleshooting of products provided those products meet pre-defined standards


• Knowledge of PACS systems and radiology workflows required


• Good communication and interpersonal skills are a must


• Analytical and problem-solving abilities are required.  Must have flexibility to re-prioritize tasks as needs change

Education/Experience Requirements:

• Associates Degree in Computer Science, Information Technology preferred


• Experience or coursework in hardware and networks required


• Prior experience in Healthcare IT helpful


• Ability to communicate clearly in verbal and written form in English. Interact with staff and management at all levels of the Zimmer Biomet organization and its customers


• Candidates must have excellent oral and written communication skills, particularly proficient telephone etiquette

Location:

This position will be virtual (remote) and could be potentially located in Belgium, the Netherlands, Germany, Poland or the UK.  Travel Requirements: Up to 5%.

 

This is a unique opportunity to develop your international experience and be a part of a truly global team. Zimmer Biomet offers a wide range of challenging career advancement opportunities and a dynamic work environment. We look forward to receiving your complete application online.

Please note that for this position we accept direct applications only (no recruitment agencies).

 Apply

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