Job Detail

For our international partner, Roche Diagnostics International Ltd. based in Rotkreuz, we are looking for a qualified and motivated Technical Engineer for one year. Extension on request and performance.

Within the Case Investigation & Resolution (CIR) department for the Centralized & Point of Care Solutions (CPS) business in Rotkreuz (RDI), we are looking for an Engineer as Contractor to join our department. You will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different Roche Diagnostics products within our Lab Coagulation team.

Tasks

• Full accountability for the timely management and resolution of individual customer complaints


• Applies troubleshooting & problem solving methodology and draws conclusions on individual cases


• Performs investigations of returned customer products


• Collaborates with interfaces such as Production, Research & Development, Product Management, Customer Support Centers


• Assumes responsibility for providing information from cases in order to update product documentation


• Represents and communicates results of individual cases in interfacing meetings


• Contributes to the lab organization, maintenance, and planning

Must Haves

• Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry


• First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application)


• First experience in software development/support


• First experience within a Technical customer support with translating technical problems to customer language


• First Experience in case handling, medical devices or coagulation/ hemostasis is a plus


• Very good English skills (min. C1) and good German (min. B2) skills are required

Nice to Haves

• Sense of responsiveness; combining customer focus and service orientation with regulatory compliance


• Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences


• Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members

Are you interested? Do not hesitate and submit your complete application documents online today.

We value diversity and therefore welcome all applications - regardless of gender, social origin, religion/belief, age or identity.

We also process applications by post, but will not return them for administrative reasons. We look forward to hearing from you!