Job Detail

We are currently looking for a Senior Onsite Support Engineer in Lausanne, Switzerland to join our team on client’s side. A great opportunity to work in the IT industry with exposure to new technologies, in an international environment. The opportunity has a strong focus on service orientation.

Major Accountabilities

• Maintain the integrity of all computer workstations and associated software within the organization


• Act as the main point of contact for employees who are experiencing computer issues


• Ongoing maintenance and future planning needs of the company's desktop infrastructure


• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency


• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues


• Resolve software, hardware and device issues reported by the end users (including IMAC/D, Printers, mobile device hardware issues)


• Installation, configuration and ongoing usability of desktop hardware and software


• IT support relating to Conference Room Equipment, as well as providing technical support at events


• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts


• Work with the project management team on PC builds and network equipment deployments


• Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system


• Installation of packaged software and authorized 3rd party software


• Remote access solution (VPN) implementation and support


• Document and update the local client environment


• Escalate service issues when required


• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages


• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required


• Oversee the maintenance and tracking of assets, complete physical inventory


• Business Continuity & Disaster Recovery testing


• Advise and train staff on computer operations and software applications

Skills and Requirements:

• Good understanding of Information Technology; trends, products and solutions


• 2+ years’ experience in a similar position supporting a variety of technologies and services


• In depth knowledge of:




• Windows OS (Windows 7 & 10)


• Microsoft Office & Office 365 applications


• PC\Laptop hardware


• PC\Laptop peripherals, including printers


• Mobile devices




• Basic knowledge of




• Active Directory


• Exchange


• Apple OS




• Holding at least 2 of the following certifications:




• PC\Laptop OEM Maintenance


• CompTIA A+ Certification


• Microsoft Certified IT Professional


• (MCITP) certification in desktop area


• Microsoft Office Specialist (MOS) certification

• Customer focused with a passion and drive for customer satisfaction and delivering business values


• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems


• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure


• Well-developed sense of urgency and great attention to detail


• Enthusiasm, resilience and a positive attitude


• Maintain a professional appearance


• Good team player and comfortable sharing responsibilities


• Friendly, supportive and flexible personality with excellent customer service and people skills


• Exceptional communicator with great communication and interpersonal skills


• ITIL certification is an advantage


• Fluent in English and French language

We offer:

• Broad range of activities, tasks and projects


• Competitive salary and various benefits


• Further development and professional advancement


• Friendly and international working environment