Job Detail

We Offer

Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.

Your role

Your role as platform manager for our digital process platform comprises two aspects. Firstly, you support our end users to resolve their problems and questions together with one of your peers and with the IT support team. Secondly, you will own our legacy applications for KYC and client onboarding related topics from a business point of view. Here you will handle smaller changes in collaboration with our partners on IT side to keep the applications up to date.

You will be embedded in a scaled agile organization that designs, delivers and runs digital processes for end clients and front office. This offering covers both high volume retail and corporate businesses as well as complex private banking relationships. 

We offer

• The opportunity to become part of a highly motivated team that runs the digital process platform for all clients that are booked in Switzerland, incl. Swiss Universal Bank and International Wealth Management


• Together with our diverse team you will provide fully digital experiences for new client onboarding, lifecycle management and product activation processes, both to clients and internal users!


• A both exciting and satisfying role to smooth day-to-day operation of our digital process platform together with our IT team


• You will get the possibility to support end users with regards to system handling and bank process questions, technical issues and other road blocks to user satisfaction and adoption


• Further you will derive systematic improvements for the platform based on user input and own observations and ensure that these improvements get adequately prioritized by product owners

You Offer

• You have a successful track record of working in a financial institution, a Fintech or a software firm; preferably with a focus on KYC, client onboarding or product processes, CRM, process reengineering and/or digitalization projects


• You are passionate about driving usage of digital solutions across a large and complex organization


• You love to dive deeply into user issues, find the root cause, drive its resolution and systematically derive platform improvements


• You are a dedicated problem solver with a positive personality and can-do attitude


• Knowledge in JIRA and Confluence is a strong advantage


• Shown experience in a front office role or in ‘scaled agile’ is a big plus


• Fluent verbal and written communication skills in German and English are required

*LI-CSJOB*

Ms. K. Steiger would be delighted to receive your application.

Please apply via our career portal.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.