Job Detail

Scandit is a high-growth tech startup from Switzerland with offices in Zurich, Boston, Warsaw, London, Tampere and Tokyo. Our technology enables barcode scanning on any standard mobile device and is used everyday by hundreds of global customers.

We are currently seeking an IT Service Desk Specialist to support the IT team in providing excellent IT services for our employees.

As an IT Service Desk Specialist, you are responsible for Scandit’s Service Desk and supporting our internal IT infrastructure, which includes employee laptops, productivity tools (mostly cloud-based, such as Google Workspace), networks and VPN, instant messaging, video conferencing as well as VoIP. In this role, you will have the opportunity to help shape the IT in a successful tech scaleup, play an important part in our monthly onboarding process of international new joiners and support distributed teams by providing reliable and state-of-the-art IT services.

If you want to make an important contribution to Scandit’s success and work in a fun and international environment of talented software engineers and young entrepreneurs, you are our person!

What You Will Do

• Take care of our helpdesk by providing desktop, application and network support to both our local and remote users together with other members of the IT team


• Enable new hires to achieve a perfect start with a structured IT onboarding and a high-touch onboarding experience


• Manage user and group creations and deletions on various systems


• Coordinate and process IT related orders (hardware and software) with external suppliers and manage the IT inventory


• Ensure user education with high-quality documentation and how-tos


• Maintain and troubleshoot on-premise infrastructure such as WiFi, wired network, printers and scanners


• Keep track of IT-related issues and document their solutions for future reference


• Implement internal IT projects

Who You Are

• Proven experience with  at least 2-4 years in a similar position


• Strong analytical skills to evaluate complex problems and find a systematic approach to gain a quick but long lasting resolution


• Broad knowledge of operating systems, particularly macOS, Windows and basic Linux knowledge


• Knowledgeable in the administration of Google Workspace or a similar environment


• Experience in using communication tools like Slack and Zoom 


• Basic knowledge of networking (DHCP, DNS, VPN, etc.) 


• Good sense of security (secure system setup, securing the network, educating employees on security best practices, etc.)


• Ability to work independently and be able to face hectic situations calmly and with confidence


• Ability to break down complex technical circumstances in a comprehensible manner for less technical minded people


• Fluent in English (written and spoken), the language we normally use


• You must be eligible to work in Switzerland

Who We Are

Scandit enables enterprises and consumers to change the way they interact with everyday objects and augment the physical world with real-time data captured by scanning barcodes and recognizing text, objects, and other visual identifiers using smartphones, tablets, wearables, drones and robots.

Scandit’s mobile data capture platform is built on proprietary computer vision, augmented reality, and machine learning technologies. Companies in industries such as retail, transportation & logistics, manufacturing, and healthcare can use Scandit’s technology to create and power mobile apps for crucial enterprise workflows like mobile point of sale, mobile shopping, self-checkout, inventory management, and proof of delivery.

Many of the world’s most innovative and successful companies are benefiting from Scandit’s enterprise-grade mobile data capture platform, including Sephora, Nissan, DHL, and Levi Strauss & Co.