JOB DESCRIPTION When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Fisher Clinical Services GmbH is part of Thermo Fisher Scientific Corporation, a world-class company serving the scientific community and healthcare industry. We are leaders in providing clinical supply chain management services and clinical supplies distributed to patients worldwide. For more information about our site in Allschwil please visit: www.fisherclinicalservices.com
IT Application Support Engineer
In this role you would be providing user support for all business applications including custom in-house developed ERP/MRP system. You would work closely with the technical support person and system developers to provide results using ad-hoc queries, investigate system anomalies, create training guides, as well as collect metrics on helpdesk issues. The role requires strong problem-solving skills and attention to detail. Prior experience of desktop infrastructure operations, in a global organization including desktop and laptop hardware and software support and installation is preferred.
Your responsibilities:
Interact with users to identify system issues. Gather information to gain an understanding of the user’s job / function, and the issue.
Resolve and escalate issues in accordance with the Service Level Agreements
Files and log helpdesk requests into ticketing system. Respond to users over the phone or via remote access system.
Provide user support for all business applications including custom in-house developed ERP/MRP system.
Develop metric to isolate repeat issues (problem/change management) and work with Application Development Team in providing a solution.
Test systems created by development team under the guidance of senior personnel.
Provide documentation to support test results.
Train users in the use of internally developed systems by providing individual and/or group training sessions.
Train (and support) users on tools such as the MS Office Suite of products
Explore new technologies as necessary in order to best utilize the available tools to meet user requirements.
Complete special projects or tasks as may be assigned by management.
Your profile:
Minimum of a 1-year experience providing 1st level application support on business applications such as Finance, Warehouse, Inventory Management or ERP/ MRP
Good experience with MS SQL Server specially writing T-SQL queries (SELECT, INSERT, UPDATE, DELETE etc.)
Good communication skills – written and verbal (English and German language required).
Ability to prioritize work/service desk tickets based on business impact and criticality and respond quickly.
Must be able to translate/explain technical issues in simple non-technical language to the end users.
Developing SQL Server Reports using SSRS is a plus.
Developing Scripts and Applications in PowerShell, Python, Visual Basic, Web.
Ability to troubleshoot windows application using T-SQL tracing as well as debug using MS Visual Studio is a plus.
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
