Job Detail

Join a team that is changing millions of lives. 

 
Transforming smiles, changing lives 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. 

Ready to join us?  

About this opportunity 

Our EMEA Commercial Excellence Team is hiring the Sales Force Effectiveness Manager of the iTero and DSO who will be responsible for process design and regional processes execution of two high growth segments of Align Technology: iTero and DSO (Dental Service Organization).

As a Sales Forece Effectiveness Manager you will report into the Director Sales Force Effectiveness EMEA and develop a multiregional process landscape to ensure high customer net new growth in DSO & iTero through integrated process planning.

In this role, you will… 

• Strategically own the EMEA process DSO & iTero customer journey and aligns the execution to defined policies and procedures to meet performance expectations for consistency, accuracy, and timeliness of delivery. Uses judgment, subject matter expertise, and proven methodologies to minimize risk and revenue impact.


• Acts as a thought leader in driving process consistency in DSO & iTero EMEA processes design and implementation.


• Serve as liaison between EMEA sales and marketing teams to develop concepts and coordinate process knowledge for DSO & iTero EMEA to ensure high quality standards.


• Provide planning and controlling development of the technical support and service needs. Support international data analysis to production including volume planning.


• Overlook Customer interfacing activities like Customer Service (Order entry team), Billing and Clinical Support (Scan modelling team) in the EMEA Region.


• Provide accurate and timely commercial reports and dashboards as well as proactive business insights and recommendations to help drive DSO & iTero business in EMEA.


• Responsible to organize complex sales process data and validation, manipulation and analysis, to presentation of key business insights and recommendations to senior sales management.


• Seek opportunities for improvement within processes or services and proposes changes or adjustments to plans.


• Develop effective, strong relationships with key stakeholders (Sales, Marketing, Finance, and Business Intelligence/IT teams) to ensure a high impact and value for the EMEA DSO & iTero processes plan & execution.

In this role, you’ll need … 

• 10+ years of relevant work experience including a minimum of five years in the field of business operations, business planning and/or sales process design & implementation


• Strong consultancy mind-set being able to analytical, quantitative, and abstract build process landscapes and ensure strong implementation in the EMEA region


• Leadership Experience in driving and owning multiregional projects demonstrating impact and value to organization


• Obsession over customer experience through process design


• Bachelor’s degree in Business Administration, Organizational Management, Computer Science, Math, related field.


• Value diversity and inclusivity in the workplace 

Sound like a good fit?    

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.     

About Align   

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.    

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.    

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Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.