Regional IT Manager HAG (m/f/x)

Switzerland, Buchs Reference No: WD-0004613

What's the role?

We are looking for the Regional IT Manager of our global headquarters in Schaan, Liechtenstein. In this role you assure and coordinate the needed IT Service and Support for all users in Schaan, Nendeln and Buchs, Switzerland. You are the contact person for all local Delivery and Support topics, managing your team of internal staff, contractors and service providers.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As Regional IT Manager you assure all IT Support Services (2nd Level Support) for our users, and you are the responsible local contact person for all IT-infrastructure related topics. You are the functional and direct team lead for all IT personnel, including hiring and especially the further development of the team, but also strengthening the user-focus and service orientation throughout the team. As part of this role you are responsible to manage local contractors and providers, in particular onsite support personnel and PC client management. You are responsible for own local IT projects and participate in global Business or IT projects and you assure local IT compliance, e.g. by preparing and participating in IT audits. As part of the Regional Infrastructure Managers group EMEA you will be in close contacts with peers in different locations as well as with Global IT.

We develop our people by challenging them to leave their comfort zone, be it exploring other business areas, leading different teams or working in new locations.

What do we offer?

We give you the autonomy to identify the right technology solutions for our customers. We also encourage you to grow, not only in this role, but also beyond - you will be able to move around the business, to experience various job functions and even work abroad in different markets.
Our IT department is located in Buchs SG, Switzerland in the beautiful and mountainous Rhine Valley. It is in convenient walking distance to the city center and train station as well as in close proximity to our corporate headquarters in Schaan, Liechtenstein.
As integral part of our performance oriented yet caring culture we want you to work your best. Offers such as flexible working/part time arrangements, comprehensive insurance and pension plans, day care for your children are just some of the ways we do that. Additionally, Hilti e-bikes are readily available for you to use free of charge!

Why should you apply?

About you: you are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, where a job title is not considered a final destination but the starting point.

What you need is:

• Overall responsibility to provide IT infrastructure support at headquarters


• Implement and run local IT support and operations, manage the resolution of local IT tickets (2nd Level Support) according to IT standards and agreed Service Level Agreements


• Target-group-specific communication of IT service and support topics to the local user community


• Direct team lead for all team members at our headquarters including needed hiring and especially the development of the team, identification of talents and integration into Expert Teams


• Project accountability for local IT infrastructure projects, or local parts of global projects


• Support of local and global Hilti events (e.g. online conferences, kick-off events)


• Contract - & service provider management for all IT Services at our headquarters, IT budget responsibility


• Assures local IT compliance


• Escalation point for all local IT service and support issues


• Contribute to global standards, responsible to define and maintain technical documentation and training materials


• At least 2-3 years proven membership of a globally oriented IT team


• At least 2-3 years proven track record for leading an IT support team


• In-depth knowledge of IT client infrastructure environments, including relevant technologies, services and innovations, is able to explain the IT services in a language understood by business


• Language: German and English fluently written and spoken, excellent communication skills


• University degree (M.Sc.) in IT, Engineering or Science

Learn more about us: careers.hilti.li/en-li
Learn more about our IoT initiatives: www.youtube.com/watch?v=esUQ6tdQnls
Learn more about our Global IT Competition here : www.youtube.com/watch?v=dlv1hDNuVw4

Hilti is an equal opportunity employer.