Deployment & Support Engineer - Speech Solutions, IPT and Network
Inseriert am: 15.10.2020
Deployment & Support Engineer – Speech Solutions, IPT and NetworkResponsibilities
Deployment of our Linux based and applications within customer environments at customer’s premises or hosted in the cloud
Develop and maintain technical project documentation (HLD / LLD)
Writing of scripts in Python, JavaScript
Design of VXML applications
Writing project specific deployment tests
2nd level support interfacing in house R&D, located at the same office in Zurich and offshored in Eastern Europe
Support integration with IP telephony and other IT Systems i.e. CRMs
Support customers and partners with testing and installations
Ensure system stability through technical maintenance and upgrade, bug fixes, improvements
Incident, problem, change and capacity management for the deployed applications
Requirements
2-5 years or more IT, IVR and PBX VoIP & SIP technical background
Proven track record in deployment and support work in a customer facing team including integration and consulting on Voice Biometrics and Speech Analytics systems
Experience using Unix/Linux
Software development background in Python, JavaScript or another fourth-generation language, ability to design, build and support VXML applications
Systems administration and partner / customer technical tier 2 support experience
Excellent experience in how-to integrate ASR into large and global enterprise contact centers.
Proven track-record in integration of various systems (ASR, TTS, Recording) in enterprise contact centers (Cisco, Genesys, Avaya)
Good knowledge of various WFO systems (Verint, Zoom, Nice) is an advantage
Familiarity with cloud platforms and cloud application architecture
Knowledge of IP Telephony protocols, especially SIP
Technical part project coordination and consulting skills will help
Ability to work autonomously in a geographically distributed international team
Ability and willingness to travel in Switzerland and occasionally Europe
Self-motivated and able to come up with new ideas
Fluent in English and/or German (Swiss German), French or Italian are a plus
Russian, both written and verbal is a strong plus for dev collaboration tasks as part of this role
What can you expect
Work with an upbeat energetic international team, mainly based in Zurich
Work in a fast growing and technological forefront segment
Close collaboration with R&D and Sales
Career path into a Project Coordinator, Client Support Officer or Technical Consultant
Employment
Full-time, 3-month probation
Location
Zurich ReportingReporting to The Head of Professional Services Start dateJan 2021 Notes
