Job Detail

Requisition ID: 247552
Work Area: Sales Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Global CX Advisor for Retail (f/m/d) Customer Experience Advisory

Become part of SAP’s strategic and select Customer Experience (CX) Advisory team! In this role, you will be working in a fast-paced environment to actively help shape Retail business stakeholders’ perspective on what is happening in the market and how it’s relevant to their businesses. You will share your real-world Retail industry expertise and experience and help bring SAP CX customers’ strategies and tactics to life.

In addition, as a Global CX Advisor for CP & Retail, you also will collaborate within the wider SAP CX sales organization. You will be accountable for creating and ensuring successful market adoption and deployment of the CX Advisory methodology and program within Retail by staying connected to customers, the market, analysts, competition, technology, end-users and the SAP Customer Experience ecosystem. You will be a critical part of a team that identifies and supports relationships with a range of internal and external stakeholders and be recognized as a customer-centric thought leader.

Key responsibilities:

• Connects and builds relationships with business stakeholders, creating “customers for life” by effectively engaging a set of strategic accounts.


• Utilizes benchmarking and other tool sets as well as develops Retail industry best practices to advise customers on their competitive positioning and opportunities for future growth.


• Presents to executive teams at strategic customer and potential customer meetings.


• Navigates and guides internal SAP groups to focus on the customer needs, even when they have varying objectives/incentives in the software selling process.


• Creates customers for life by successfully engaging with and supporting selected strategic accounts in achieving their KPIs and shares personal stories and tactics/strategies on how to improve them.


• Creates customer-specific content to assists sales teams in story-telling efforts.


• Collaborates and coordinates with SAP CX Competitive, Industry and Marketing teams to deliver a strong competitive advantage in the Retail market.


• Leads and participates in thought leadership opportunities (including but not limited to attending and speaking at events and creating content for publication).

Requirements:

• Seasoned digital executive with an influential presence in front of executive audiences.


• Minimum 10+ years of experience in Retail (both digital and omnichannel experience required).


• Must be a self-starter with strong work ethic and enjoy working independently.


• Must execute and deliver excellent, detailed-oriented results while managing a heavy workload and schedule.


• Strong presentation and delivery skills with the ability to credibly demonstrate Retail expertise and business acumen.


• Must exude the drive to achieve, be challenged and win, both individually and as a team.


• Possesses a positive and optimistic spirit in the face of adversity.


• Strong analytical skills.


• Strong interpersonal skills.


• Strong communication skills – written and verbal.


• Strong collaboration skills – a team player.


• Business fluency in German and English is a must. 


• ~40% global travel required for customer meetings, internal meetings, and industry events/conferences.


• Bonus skills: Tactical digital marketing, CRM, advanced analytics, retail operations.

Are you looking for a compelling career or an exciting adventure?

At SAP, you don’t have to choose. As the global leader for business software, SAP helps companies in more than 25 industries and has employees in 130+ countries—which means tons of opportunities for you to grow and expand your career. As the inventor and visionary that reimagines what’s possible in the digital economy, SAP is changing the game of business as we know it.

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Successful candidates might be required to undergo a background verification with an external vendor.
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