Customer Service & Planning Agent (w/m)

Manufacturing APGMurten, Fribourg, SwitzerlandFull timeR00003806

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Description

The Johnson Electric Group is the definite leader in micromotors, motion subsystems and actuators for automotive and industrial applications with expected global revenue of USD 3.4 billion in our current fiscal year. Founded in 1959, Johnson Electric has expanded to be a global force employing over 40,000 people in over 23 countries. We collaborate across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. Join us and let’s shape the future of Johnson Electric together.

In order to support our Customer service & planning team for our Automotive Products Group (APG) based in Murten, we are looking for a

Customer Service & Planning Agent (w/m)

Responsibilities

• Responsible for the customer relationship with respect to orders, delivery dates, lead times, packaging, invoices & self-billing


• Organization of deliveries and shipments schedule with customers


• Purchasing of components and material from external suppliers


• Reception and acknowledgement of customer orders, update & entry in the ERP system


• Planning of the production of components (injection, stamping, galvanic) using the ERP system


• Responsible for the stock level of APG Murten finished goods, including consignment stock


• Communicate with quality services (internal, supplier & customer) and represent logistics and customer’s demands in case of quality issue


• Ensure smooth operation of invoices & credit notes


• Update the system parameters of covered items (Lead Time, Planning time fence, Safety stock, …)


• Contact with engineering teams regarding new products launching


• Involved in the physical inventory process

Requirements

• Bachelor's Degree or equivalent in Logistics/Supply Chain


• A minimum of 1-2 years of experience in the similar field


• Good knowledge of planning and stock management technics


• Good knowledge of ERP system and Excel


• Excellent ability to communicate with internal and external partners


• Fluency in English language is obligatory


• Fluency in either German or French language is mandatory


• Ability to work in team, autonomous with good reporting skills


• Sense of anticipation, rigorous and proactive

Benefits

• An exciting and very dynamic work environment


• A challenging, independent and interesting role where you contribute to driving business success


• Be part of a highly motivated team with a strong team spirit and an openness for flexible / agile working


• A truly international work context with great opportunities of development within the company

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