Job Detail

Continuous Client Management Analyst : 0000EQG3 

Description

 

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 

HSBC Wealth and Personal Banking help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

The Continuous Client Management Analyst is responsible for managing all CLM tasks for existing clients.

In this role, you will:

• analyse, validate and register all the account modifications
  


• perform input on structure update, person creation, documents registration, blocking / unblocking


• account activity and CDM issue creation/update within the systems
  


• complete and manage trigger events, periodic and event driven reviews
  


• perform full analysis and input of FATCA/QI/US PP and CRS Policy documents and data

For all types of risks levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (CDD, AML and Sanctions)

This person will deliver consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations.

Principal Accountabilities: 

Impact on the Business & key objectives

• Provide advisory and operational support to front office staff for all existing customers, meeting the following objectives:
  
  
  
  • Direct client engagement
    
  
  
  • Risk approach to modification management and trigger events management
    
  
  
  • Periodic and event driven reviews overdues within threshold
    
  
  
  • Quality metrics within thresholds
    
  
  
  • Adherence to CDD guidelines and risk appetite
  
  


• Drive the client experience efforts in line with CLM’s client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.

Customers / Stakeholders

• CLM Global Team
  


• Relationship Managers / Desk Heads / Business Heads / Local CEO
  


• FCC and RC
  


• TAX
  


• HOST
  


• Finance
  


• COO
  


• Legal
  


• Internal Audit
  


• CLM teams in other locations
  


• Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
  


• Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Leadership & Teamwork

• Work collaboratively across the organization – ensuring first-class relationships with COO, the


• Front Office, HOST, FCC, Legal and the local leadership team
  


• Foster strong relationships with all areas of the business in particular with the Front Office
  


• Develop a network of contacts throughout the private bank to ensure advice and guidance is accurate
  


• Challenge own knowledge to develop a continuous learning on and off the job
  


• Operate with flexibility and adaptation according to workload variations

Operational Effectiveness & Control

• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures (CDD, AML and Sanctions) that apply to the conduct of the business in which the jobholder is involved.
  


• Take personal accountability for keeping their risk knowledge up to date and completes mandatory learning promptly
  


• Resolve all identified issues promptly and escalate as appropriate to ensure timely awareness of any material concerns;
  


• Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; escalating control weaknesses.
  


• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Major chalenges

• Establish and maintain excellent working relationships with major stakeholders.
  


• Adapt to the changing environment (new regulations, introduction of further technology, reorganizations, etc.)
  


• Efficiently and regularly cooperate with the Front office and other stakeholders in order to spread a common culture, enforce requirements and respect the Front office business objectives.
  


• Perform an adequate follow-up of the tasks at all times in order to escalate potential issues in a timely manner.

Role context

• The CLM Continuous Client management team is responsible for providing support during all stages of the existing journey.
  


• The team should strive to streamline operations to drive continuous improvement to the client experience and drive growth to GPB bottom line.

 

Qualifications

 

To be successful in the role, you should meet the following requirements:

• Working knowledge of AML, regulatory compliance and controls within the banking and financial services industry
  


• Can-do and problem solving attitude
  


• At ease under pressure and demonstrating good resilience
  


• Strong teamwork initiative.
  


• Good research and communication skills.
  


• Ability to work professionally with all levels of staff and management.
  


• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
  


• Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal   accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect)
  


• Minimum of a B.A. degree or relevant work experience
  


• Fluent in French and English both written and spoken
  


• International profile with practice in another countries and multi-cultural experience is a plus


• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

At HSBC we put great emphasis on our values. Our values define who we are as an organisation and what makes us distinctive.

 

We are:

Dependable - we are dependable, stand firm for what is right and deliver on our commitments

Open - we are open to different ideas and cultures, and value diverse perspectives

Connected - we are connected to our customers, communities, regulators and each other, caring about individuals and their progress

 

These values reflect the best aspects of our 150-year heritage. They are vital to fulfilling our purpose of helping businesses to thrive, economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions

 

 

You’ll achieve more when you join HSBC.   

 

 
We are an equal opportunity employer and are committed to creating a diverse environment.

    

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

 

 

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

 

 

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

 

To discover more about HSBC, please check our website: www.hsbc.com/about-hsbc

 

Job Field

 : Private Banking

Primary Location

 : Europe-Switzerland-Geneva-Geneva

Schedule

 : Full-time 

Shift

 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 20-Jan-2021, 08:09:13 

Unposting Date

 : Ongoing