Job ID:  40165 Date:  Jan 9, 2021 Job function:  Supply Chain Management Experience level:  Experienced Hire Business:  DSM Nutritional Products

Customer Care Specialist (m/f) 1

DSM – Bright Science. Brighter Living.™

Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam. More information can be found at www.dsm.com.

 

Are you excited by innovation and new developments for the consumer market and do you want to be part of a team with exciting challenges?

Then this might be the opportunity you are destined for!

We are looking for a remarkable Customer Care Specialist to join DSM Nutritional Products.

Location: Kaiseraugst, Switzerland

 

The Challenge

 

Do you have a talent for taking care of big customers and languages? As a Customer Care Specialist, you will work in an international and diverse team within the Customer Care Center of DSM Nutritional Products, located in Kaiseraugst. You will work in a highly professional and motivated team and a challenging environment with globally well-known clients and responsibilities. The vacancy is full-time, with the start as soon as possible.

 

The Position

 

• Providing an efficient and effective processing of orders for defined countries/markets, agents, distributors, and commercial management


• Monitoring of sales orders, maintenance of customer master data, contracts, item proposal, invoicing, supervise and progress reporting within the order to cash process


• Organizing transports in close collaboration with forwarding companies


• Customer calls and requests: Basic request to be handled and/or passed on to technical experts depending on subject


• Coordination of delivery dates in close collaboration with our distribution centre/forwarding companies


• Complaint handling, problem solving and if appropriate process realignment

   

The Ideal

 

• Commercial background or similar with practical experience in Customer Care and/or transportation, logistics activities


• Familiar with EDP systems SAP R3


• Good knowledge of Microsoft applications (Outlook, Word, Excel, Power Point) and Internet


• Language Skills: fluent in English and German. 


• Communicative, flexible, hard-working, open-minded personality and you are a team player


• Strong customer orientation and a can-do & quick-learner attitude


• Good telephone skills


• Able to prioritize when under pressure

Procedure & Contact

 

Interested in this position? Please apply on-line by sending us your CV & Motivation letter in English via the career portal (www.dsm.com/careers). For additional questions, please contact Eliza Niedzwiedzka (Recruiter) with email address (eliza.niedzwiedzka@dsm.com)

Reference check procedures are part of the DSM Recruitment & Selection Process. You will be contacted when these references checks are required.

 

 

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

 

DSM in 3 minutes

Do you know that DSM has the broadest portfolio of nutritional ingredients - that millions of people already have our biomaterials in their body - and that our innovations make materials lighter, healthier, safer, stronger, more durable and have a lower environmental footprint? This short 3 minute video shares our portfolio in Nutrition, Health and Sustainable Living